Ticket Buyer FAQs
How do I purchase a Program Ad?
⏱︎ 2 minutes 1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. Log in to your existing account, create a login account, or if the organization has it as an option, you can proceed with a ...
How do I print my ticket?
⏱︎ 1 minute There are two different styles of tickets - e-tickets, and paper tickets. Which you chose to use is up to your personal preference. Begin by accessing your order from the order confirmation or by logging in to your account. Within the ...
How do I access my ticket?
⏱︎ 3 minutes Via the Email Confirmation The links to your tickets would have been emailed to the associated email address to your order. 1. Find the email titled "ORGANIZATION NAME Order Information" (For example, "Little Theatre Players Order ...
How do I redeem my package?
⏱︎ 3 minutes After you purchase a package, you will need to redeem the package for the specific event dates and times, or any item option selections available within the package. 0:00- 2:23 Purchasing a Package 2:23- 7:53 Redeeming a Package ...
How do I purchase a package?
⏱︎ 2 minutes Some organizations may offer packages. These can include things like season tickets, items, and more. <br> 0:00- 2:23 Purchasing a Package 2:23- 7:53 Redeeming a Package 1. Go to the customer site of the organization for ...
How do I get a refund or exchange my tickets?
⏱︎ 30 seconds Each organization will maintain their own refund or exchange policy, so you will need to contact the organization directly. You can find their contact information listed at the bottom of the box office website. In some cases, ...
Can I pay with cash or check?
⏱︎ 30 seconds From the customer site, you will only be able to pay for your order via card. Each organization has a different policy on what types of payment is accepted, so reach out to the organization's customer support through their box office ...
Whom do I contact with questions about the event?
⏱︎ 30 seconds Questions regarding the event should be directed to the organization. You can contact the organization via the customer support details listed at the bottom of the the organization's box office site!
I have a charge I don't recognize. What is BookTix, and what am I being charged for?
⏱︎ 30 seconds Most likely, you purchased a ticket through our system for your local arts organization's recent event. BookTix is an online ticketing vendor – we help organizations sell tickets to their shows and events. The majority of organizations ...
I forgot my password. What do I do?
⏱︎ 1 minute 1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. On the top right menu, click PERSON ICON → LOGIN. 3. Click FORGOT PASSWORD? Under the Email and Password fields. 4. Enter your ...
I lost my ticket. What do I do?
⏱︎ 30 seconds Do not worry if you have lost your ticket! Your order will always live within the organization's ticketing site. If you purchased via a guest account If you purchased using a login account If you purchased using a login account Follow ...
How do I purchase an item?
⏱︎ 2 minutes 1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. Log in to your existing account, create a login account, or if the organization has it as an option, you can proceed with a ...
How do I make a donation?
⏱︎ 2 minutes From the Home Screen 1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. Log in to your existing account, create a login account, or if the organization has it as an option, you ...
How do I purchase a ticket?
⏱︎ 2 minutes <br> Reserved Seating: 1:19-1:48 General Admission: 1:48-2:10 1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. Log in to your existing account, create a login account, ...
How do I create an account?
⏱︎ 1 minute Creating an account will allow you to view all your tickets, items, packages, and donations placed for the organization in one location. Some organizations may allow a guest checkout option, though many opt to have all customers make an ...
Recent Articles
Bulk Customer Import
⏱︎ 1 minute Bulk Customer Import allows you to invite customers to create login accounts. This is helpful if you're new to using the system and need to import customers from an old account, if you have an email list you're looking to upload, and ...
Understanding Customer Accounts
⏱︎ 1 minute Customer accounts are where important customer details like purchase history, contact information, and customer notes and question answers are stored. It is also where you can access and affect past customer orders, like if you needed to ...
Point of Sale Custom Views
⏱︎ 2 minutes Point of Sale Custom Views allow you to reorganize your Point of Sale tool, where you can sell from your administrator site, to your own custom layout. Create a Custom Point of Sale View 1. Access the Point of Sale tool via the blue $. ...
Convert a Guest Customer into a Login Account
⏱︎ 1 minute This function allows an Administrator to invite a customer who used Guest Checkout to convert to a login account right after an order is completed or later on directly in the order itself. Converting a Guest order into a Login Account: ...
Creating and Using Upsells
⏱︎ 3 minutes This function allows you to suggest relevant events, items, packages, or sponsorships to your customers during checkout. You can choose to recommend something when only specific items are in the cart, or can choose to always recommend ...