Ticket Buyer FAQs
How do I print my ticket?
There are two different styles of tickets - e-tickets, and paper tickets. Which you chose to use is up to your personal preference. First, begin by accessing your order from the order confirmation or by logging in to your account. Within the order, ...
How do I access my ticket?
Via the Email Confirmation The links to your tickets would have been emailed to the associated email address to your order. 1. Find the email titled "ORGANIZATION NAME Order Information" (For example, "Little Theatre Players Order Information") . The ...
How do I redeem my package?
After you purchase a package, you will need to redeem the package for the specific event dates and times, or any item option selections available within the package. 1. Access your order. Access your order from your email Access the order from your ...
How do I purchase a package?
1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. Log in to your existing account, create a login account, or if the organization has it as an option, you can proceed with a guest ...
How do I get a refund or exchange my tickets?
Each organization will maintain their own refund or exchange policy, so you will need to contact the organization directly. You can find their contact information listed at the bottom of the box office website.
Can I pay with cash or check?
From the customer site, you will only be able to pay for your order via card. Each organization has a different policy on what types of payment is accepted, so reach out to the event producer’s customer support to inquire. Contact information is ...
Whom do I contact with questions about the event?
Questions regarding the event should be directed to the organization. You can contact the organization via the customer support details listed at the bottom of the the organization's BookTix Site!
I have a charge I don't recognize. What is BookTix, and what am I being charged for?
Most likely, you purchased a ticket through our system for your local arts organization's recent event. BookTix is an online ticketing vendor – we help organizations sell tickets to their shows and events. The majority of organizations that use our ...
I forgot my password. What do I do?
1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. Log in to your existing account, create a login account, or if the organization has it as an option, you can proceed with a guest ...
I lost my ticket. What do I do?
Do not worry if you have lost your ticket! Your order will always live within the organization's BookTix site. If you purchased using a login account If you purchased via a guest account If you purchased using a login account log in to the account ...
How do I purchase an item?
1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. Log in to your existing account, create a login account, or if the organization has it as an option, you can proceed with a guest ...
How do I make a donation?
From the Home Screen 1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. Log in to your existing account, create a login account, or if the organization has it as an option, you can proceed ...
How do I purchase a ticket?
1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. Log in to your existing account, create a login account, or if the organization has it as an option, you can proceed with a guest ...
How do I create an account?
Creating an account will allow you to view all your tickets, items, packages, and donations placed for the organization in one location. 1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. ...
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How do I process a transaction using the Point of Sale tool?
Processing a transaction in the point of sale tool is very similar to the experience of the customer purchasing a ticket. 1. Log in and navigate to your department. 2. Click the $ from the left side functions bar. 2. Find the event and date, or the ...
What is a chargeback?
In rare instances, when a patron calls their credit card and disputes their bill for tickets purchased, a chargeback is instituted. Just for their compliant, BookTix is charged a fee by the bank which we pass on to you (currently $15). On your ...
Can we pre-print tickets to sell at the door?
You are not able to print unassigned tickets because each seat has an assigned ticket. If you wish to pre-print tickets, you will need to use the Point of Sale tool to "book an order" of tickets, which you could then sell as cash.
Can we forgo scanning? What are our alternatives?
Absolutely. Instead of scanning, you can rip stubs on hard tickets and collect online tickets, or download and print out a list of all purchased tickets to verify purchases. To keep track of attendance without using a scanner as patrons enter, use ...
How do I create and manage admin accounts?
Admin accounts allow your staff to log in to your admin portal. There are a five types of accounts - Organization Administrator, Department Administrator - Manager, Department Administrator - Standard, Department Administrator - Limited, and ...