Ticket Buyer FAQs
How do I print my ticket?
There are two different styles of tickets - e-tickets, and paper tickets! Which you chose to use is up to your personal preference. First, begin by accessing your order. Your order can either be accessed via the email confirmation or your login ...
How do I access my ticket?
Via the Email Confirmation The links to your tickets would have been emailed to the associated email address to your order. You can access your tickets by finding them within that email, titled "ORGANIZATION NAME Order Information" (For example, ...
How do I redeem my package?
After you have purchased a package, you will need to redeem the package for the specific dates and times or any item option selections available within the package. To begin, you will click the link provided in your order email, or you can log in to ...
How do I purchase a package?
Purchasing a package is easy through BookTix! To begin, go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 1. Many organizations require customers to use a login account to make purchases and ...
How do I get a refund or exchange my tickets?
Each organization will maintain their own refund or exchange policy, so you will need to contact the organization directly. You can find their contact information listed at the bottom of the box office website. Related Articles: I have a charge I ...
What if I don't have a credit/debit card? Can I pay with cash or check?
From the customer site, you will only be able to pay for your order via card. Each organization has a different policy on what types of payment is accepted, so you should reach out to the event producer’s customer support. Contact information is ...
I have questions about the event, whom do I contact?
Questions regarding the event should be directed to the organization. You can contact the organization via the customer support details listed at the bottom of the the organization's BookTix Site! Related Articles: I lost my ticket. What do I do? How ...
I have a charge I don't recognize on my credit card. What is BookTix, and what am I being charged for?
Most likely, you purchased a ticket through our system for your local arts organization's recent event. BookTix is an online ticketing vendor – we help organizations sell tickets to their shows and events. The majority of organizations that use our ...
I forgot my password. What do I do?
Resetting your password on a BookTix site is easy! To begin, navigate to the site where you are purchasing tickets (for example, demo.booktix.com). 1. Click on the person icon on the top right, then Login. 2. Under the LOGIN header on the left, look ...
I lost my ticket. What do I do?
Do not worry if you have lost your ticket! Your order will always live within the organization's BookTix site. If you've lost your ticket and purchased using a login account, your first option is to log in to the account you created on the ...
How do I purchase an item?
Purchasing an item is easy through BookTix! To begin, go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 1. Many organizations require customers to use a login account to make purchases and ...
How do I make a donation?
Making a donation is easy through BookTix! All donations will be made to donation campaigns (specific collections made by the organization). To begin, go to the customer site of the organization for which you are purchasing (for example, ...
How do I purchase a ticket?
Purchasing a ticket is easy through BookTix! To begin, go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 1. Many organizations require customers to use a login account to purchase tickets. Thus, ...
How do I create an account?
Creating an account will allow you to view all your tickets, items, packages, and donations placed for the organization in one location. To begin, go to the customer site of the organization for which you are purchasing (for example, ...
Popular Articles
How do I process a transaction using the Point of Sale tool?
Processing a transaction in the point of sale tool is very similar to the experience of the customer purchasing a ticket. First, log in to your administrator portal, and access your department by clicking GO TO DEPARTMENT and navigating into the ...
What is a chargeback?
In rare instances, when a patron calls their credit card and disputes their bill for tickets purchased, a chargeback is instituted. Just for their compliant, BookTix is charged a fee by the bank which we pass on to you (currently $15). On your ...
Can we pre-print tickets to sell at the door?
Each seat has an assigned ticket, so you are not able to print unassigned tickets. If you wish to pre-print tickets, you will need to use the Point of Sale tool to "book an order" of tickets, which you could then sell as cash. Related Articles: What ...
Can we forgo scanning? What are our alternatives?
Absolutely. In cases where scanners are not preferred, you can rip stubs on hard tickets and collect online tickets. If you want to verify purchases, you can download and print out a list of all purchased tickets. If you wanted to keep track of ...
How do I create and manage admin accounts?
Admin accounts allow your staff to log in to your admin portal. There are a five types of accounts - Organization Administrator, Department Administrator - Manager, Department Administrator - Standard, Department Administrator - Limited, and ...