Ticket Buyer FAQs
How do I edit my registration?
⏱︎ 1 minute Some organizations will permit you to edit your registration after you have purchased. If so, you will see this within your order when you log in. Begin by accessing your order by logging in to your account. This button will only appear ...
How do I add my ticket to my Apple Wallet?
⏱︎ 1 minute Begin by accessing your order. You will need to do this from your iPhone in order to have access to the Apple Wallet. In the order, tap DISPLAY E-TICKETS. Within the ticket, tap ADD TO APPLE WALLET. Now that you're in the wallet, tap ADD. ...
How do I sign the document in my registration?
⏱︎ 2 minutes Signable documents are a way for the event organizer to collect official signatures within a registration. Receiving a Signable Document If there is a signable document in your registration form, it will appear as the below. You'll find ...
What are registration profiles?
⏱︎ 1 minute Understanding Profiles When completing a registration, you may be asked to enter contact information. This information will be saved as a profile. You can have multiple profiles within your account that will store the information about ...
How do I purchase a registration?
⏱︎ 2 minutes Buying a registration is a similar process to buying anything else, except you will also need to answer the registration questions. First, log in to your account or sign in to your existing account via the person icon on the top right. ...
How do I purchase a Program Ad?
⏱︎ 1 minute 1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. Log in to your existing account, create a login account, or if the organization has it as an option, you can proceed with a ...
How do I print my ticket?
⏱︎ 1 minute There are two different styles of tickets - e-tickets, and paper tickets. Which you chose to use is up to your personal preference. Begin by accessing your order from the order confirmation or by logging in to your account. Within the ...
How do I access my ticket?
⏱︎ 3 minutes Via the Email Confirmation The links to your tickets would have been emailed to the associated email address to your order. 1. Find the email titled "ORGANIZATION NAME Order Information" (For example, "Little Theatre Players Order ...
How do I redeem my package?
⏱︎ 3 minutes After you purchase a package, you will need to redeem the package for the specific event dates and times, or any item option selections available within the package. 0:00- 2:23 Purchasing a Package 2:23- 7:53 Redeeming a Package ...
How do I purchase a package?
⏱︎ 2 minutes Some organizations may offer packages. These can include things like season tickets, items, and more. <br> 0:00- 2:23 Purchasing a Package 2:23- 7:53 Redeeming a Package 1. Go to the customer site of the organization for ...
How do I get a refund or exchange my tickets?
⏱︎ 30 seconds Each organization will maintain their own refund or exchange policy, so you will need to contact the organization directly. You can find their contact information listed at the bottom of the box office website. In some cases, ...
Can I pay with cash or check?
⏱︎ 30 seconds From the customer site, you will only be able to pay for your order via card. Each organization has a different policy on what types of payment is accepted, so reach out to the organization's customer support through their box office ...
Whom do I contact with questions about the event?
⏱︎ 30 seconds Questions regarding the event should be directed to the organization. You can contact the organization via the customer support details listed at the bottom of the the organization's box office site!
I have a charge I don't recognize. What is BookTix, and what am I being charged for?
⏱︎ 30 seconds Most likely, you purchased a ticket through our system for your local arts organization's recent event. BookTix is an online ticketing vendor – we help organizations sell tickets to their shows and events. The majority of organizations ...
I forgot my password. What do I do?
⏱︎ 1 minute 1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. On the top right menu, click PERSON ICON → LOGIN. 3. Click FORGOT PASSWORD? Under the Email and Password fields. 4. Enter your ...
I lost my ticket. What do I do?
⏱︎ 30 seconds Do not worry if you have lost your ticket! First, try searching for an email from @orders.booktix.com in your inbox. If you can't see it there, not to worry - your order will always live within the organization's ticketing site. If you ...
How do I purchase an item?
⏱︎ 2 minutes 1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. Log in to your existing account, create a login account, or if the organization has it as an option, you can proceed with a ...
How do I make a donation?
⏱︎ 2 minutes From the Home Screen 1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. Log in to your existing account, create a login account, or if the organization has it as an option, you ...
How do I purchase a ticket?
⏱︎ 2 minutes <br> Reserved Seating: 1:19-1:48 General Admission: 1:48-2:10 1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. Log in to your existing account, create a login account, ...
How do I create an account?
⏱︎ 1 minute Creating an account will allow you to view all your tickets, items, packages, and donations placed for the organization in one location. Some organizations may allow a guest checkout option, though many opt to have all customers make an ...