How do I get a refund or exchange my tickets?

Each organization will maintain their own refund or exchange policy, so you will need to contact the organization directly. You can find their contact information listed at the bottom of the box office website.

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• Can I pay with cash or check?

  From the customer site, you will only be able to pay for your order via card. Each organization has a different policy on what types of payment is accepted, so reach out to the event producer’s customer support to inquire. Contact information is ...

• How do I print my ticket?

  There are two different styles of tickets - e-tickets, and paper tickets. Which you chose to use is up to your personal preference. First, begin by accessing your order from the order confirmation or by logging in to your account. Within the order, ...

• How do I access my ticket?

  Via the Email Confirmation The links to your tickets would have been emailed to the associated email address to your order. 1. Find the email titled "ORGANIZATION NAME Order Information" (For example, "Little Theatre Players Order Information") . The ...

• I lost my ticket. What do I do?

  Do not worry if you have lost your ticket! Your order will always live within the organization's BookTix site. If you purchased using a login account If you purchased via a guest account If you purchased using a login account log in to the account ...

• I have a charge I don't recognize. What is BookTix, and what am I being charged for?

  Most likely, you purchased a ticket through our system for your local arts organization's recent event. BookTix is an online ticketing vendor – we help organizations sell tickets to their shows and events. The majority of organizations that use our ...