How do I get a refund or exchange my tickets?
Each organization will maintain their own refund or exchange policy, so you will need to contact the organization directly. You can find their contact information listed at the bottom of the box office website.
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I have questions about the event, whom do I contact?
Questions regarding the event should be directed to the organization. You can contact the organization via the customer support details listed at the bottom of the the organization's BookTix Site! Related Articles: I lost my ticket. What do I do? How ...
What if I don't have a credit/debit card? Can I pay with cash or check?
From the customer site, you will only be able to pay for your order via card. Each organization has a different policy on what types of payment is accepted, so you should reach out to the event producer’s customer support. Contact information is ...
I lost my ticket. What do I do?
Do not worry if you have lost your ticket! Your order will always live within the organization's BookTix site. If you've lost your ticket and purchased using a login account, your first option is to log in to the account you created on the ...
I have a charge I don't recognize on my credit card. What is BookTix, and what am I being charged for?
Most likely, you purchased a ticket through our system for your local arts organization's recent event. BookTix is an online ticketing vendor – we help organizations sell tickets to their shows and events. The majority of organizations that use our ...
How do I access my ticket?
Via the Email Confirmation The links to your tickets would have been emailed to the associated email address to your order. You can access your tickets by finding them within that email, titled "ORGANIZATION NAME Order Information" (For example, ...