How do I get a refund or exchange my tickets?

​⏱︎ 30 seconds

​

Each organization will maintain their own refund or exchange policy, so you will need to contact the organization directly. You can find their contact information listed at the bottom of the box office website.

• Related Articles

• How do I print my ticket?

  ⏱︎ 1 minute There are two different styles of tickets - e-tickets, and paper tickets. Which you chose to use is up to your personal preference. Begin by accessing your order from the order confirmation or by logging in to your account. Within the ...

• How do I access my ticket?

  ⏱︎ 3 minutes Via the Email Confirmation The links to your tickets would have been emailed to the associated email address to your order. 1. Find the email titled "ORGANIZATION NAME Order Information" (For example, "Little Theatre Players Order ...

• I have a charge I don't recognize. What is BookTix, and what am I being charged for?

  ⏱︎ 30 seconds Most likely, you purchased a ticket through our system for your local arts organization's recent event. BookTix is an online ticketing vendor – we help organizations sell tickets to their shows and events. The majority of organizations ...

• I lost my ticket. What do I do?

  Do not worry if you have lost your ticket! Your order will always live within the organization's ticketing site. If you purchased via a guest account If you purchased using a login account If you purchased using a login account Follow this tutorial, ...

• How do I purchase a ticket?

  ⏱︎ 2 minutes 1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. Log in to your existing account, create a login account, or if the organization has it as an option, you can proceed with a ...