I have a charge I don't recognize on my credit card. What is BookTix, and what am I being charged for?
Most likely, you purchased a ticket through our system for your local arts organization's recent event.
BookTix is an online ticketing vendor – we help organizations sell tickets to their shows and events. The majority of organizations that use our system are things like schools, theater companies, dance studios, and more!
If you can’t recall purchasing tickets to an event recently, you can reach out to us with your name, charge amount and date, and we can look up the charge for you. Send us an email at help@booktix.com or fill out this form: Billing Inquiry
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What if I don't have a credit/debit card? Can I pay with cash or check?
From the customer site, you will only be able to pay for your order via card. Each organization has a different policy on what types of payment is accepted, so you should reach out to the event producer’s customer support. Contact information is ...How do I get a refund or exchange my tickets?
Each organization will maintain their own refund or exchange policy, so you will need to contact the organization directly. You can find their contact information listed at the bottom of the box office website. Related Articles: I have a charge I ...I lost my ticket. What do I do?
Do not worry if you have lost your ticket! Your order will always live within the organization's BookTix site. If you've lost your ticket and purchased using a login account, your first option is to log in to the account you created on the ...I forgot my password. What do I do?
Resetting your password on a BookTix site is easy! To begin, navigate to the site where you are purchasing tickets (for example, demo.booktix.com). 1. Click on the person icon on the top right, then Login. 2. Under the LOGIN header on the left, look ...How do I purchase an item?
Purchasing an item is easy through BookTix! To begin, go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 1. Many organizations require customers to use a login account to make purchases and ...