I have a charge I don't recognize on my credit card. What is BookTix, and what am I being charged for?

I have a charge I don't recognize on my credit card. What is BookTix, and what am I being charged for?

Most likely, you purchased a ticket through our system for your local arts organization's recent event.
BookTix is an online ticketing vendor – we help organizations sell tickets to their shows and events. The majority of organizations that use our system are things like schools, theater companies, dance studios, and more! 
If you can’t recall purchasing tickets to an event recently, you can reach out to us with your name, charge amount and date, and we can look up the charge for you. Send us an email at help@booktix.com.



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