Creating a Customer Notice

Creating a Customer Notice

⏱︎ 1 minute

A customer notice is an alert you can create at the top of your online box office. 

Info
An alert can be added at the Organization Level or at the Department Level.

Creating a Customer Notice

Uses for a Customer Notice:

  1. You have a specific refund/exchange policy to adhere to 
  2. You are postponing, canceling, or changing the date of an event or performance
  3. You have specific instructions for your patrons regarding a presale, codes, parking, etc.
  4. You need to add a disclaimer about your event


Organization Level

Use this setting if you only have one main account, and do not use separate departments.
  1. Go to your Organization Dashboard by clicking the gear icon in the top right corner of your screen.


  2. Once there, use the left side menu to go to Customer Portal Settings.



  3. Enter your text into the Customer Notice box


  4. Click SAVE SETTINGS



Department Level

Use this setting if you use a department-specific online box office.
  1. Once in the correct department, use the left side menu to find SETTINGS → CUSTOMER PORTAL SETTINGS



  2. Enter your text into the Customer Notice box

  3. Click SAVE SETTINGS



  
For more suggestions on show cancellations or postponements, read more here.