Cancelling an Event
⏱︎ 3 minutes
To cancel the event, you will need to turn off any existing sales and contact your customers.
Turning Off Sales
1. On the left side menu, go to Box Office Manager → EVENTS.
2. Click EVENT MANAGER next to the event you need to cancel.
3. Click EVENT INFORMATION on the top header bar.
4. On the right side, you'll see your event's stages. Change the Public Sale Status from PUBLIC to PRIVATE, and turn off SHOW ON HOMEPAGE, then click UPDATE.
Contacting your Customers
You can contact your customers through BookTix, or download your email list and contact them separately.
Email Your Customers
- Option 1: Email On Your Own
Email your customers from your own email client. Simply download your list of customers, then use this list with your mail client to email your customers. - Option 2: BookTix Emails Customers on Your Behalf
Our staff can email your customers through our system. Send us an email at help@booktix.com, or reach out via phone or chat, and provide our staff with the name of the event, date & time, and any other additional text you would like to go out to your customers for this specific event. - Option 3: Utilize our Email Marketing Tool
If you don't mind using your allotted email credits, you can use our email marketing tool to email your customers directly. Click Here to learn more about our email marketing tool.
Optional:
Add an alert to the top of your online box office to let your customers know the event has been canceled using the Customer Notice option in your Organization Dashboard Customer Portal Settings or in your specific Department's Customer Portal Settings.
Issue Refunds or Exchanges as needed.
Read More in What to Do if your Event has been Canceled or Rescheduled.
Issue Refunds or Exchanges as needed.
Read More in What to Do if your Event has been Canceled or Rescheduled.
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