Event Information vs. Event Descriptions
Event Information will be the functional event details that you chose during your event set up. This includes the event name, dates, venue, etc. - all the required information to sell the event.
Event Descriptions will be any additional details you'd want to share with your customers, like credits, media, synopses, authors, etc.
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Adding Event Details
⏱︎ 3 minutes Within the Event Manager there are two main locations to add event details: Event Information and Event Descriptions. Event Information includes the information from your initial event set up like venue, ticket plan, seating charts, and ...
Editing your Event or Event Dates
⏱︎ 1 minute Editing the Overall Event 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → EVENTS. 3. Click EVENT MANAGER next to the event you wish to edit. 4. Click EVENT INFORMATION from the top ...
Cancelling an Event
⏱︎ 3 minutes To cancel the event, you will need to turn off any existing sales and contact your customers. Turning Off Sales 1. On the left side menu, go to Box Office Manager → EVENTS. 2. Click EVENT MANAGER next to the event you need to cancel. 3. ...
Postponing your Event
⏱︎ 2 minutes Postponing the event will require two steps: moving the dates in the system, and contacting your customers to notify them of the change. Any tickets purchased for the initial dates will remain valid when you reschedule them. Postponing ...
A Show and a Performance vs. an Event and a Date
⏱︎ 30 seconds A "Show" and an "Event" both refer to the overarching event. A "Performance" and a "Date" both refer to the individual dates and times of the event. For example, you might be hosting a production of Guys and Dolls, or a Gala Fundraiser. ...