My Event Was Cancelled or Rescheduled – What Should I Do? | BookTix Help

What to Do if Your Event has been Canceled or Rescheduled

⏱︎ 30 seconds


Canceling an event means the event dates will not take place.
Rescheduling an event means the event will take place on a different date and time. 


If your Event is Cancelled

You should notify your customers, then likely process refunds for their purchases. 

  1. Read more on Cancelling Your Event.
  2. You can process refunds for customers by following this tutorial
  3. You can email customers to alert them of the cancellation by emailing our staff to send on your behalf, using our email marketing tool, or by emailing via your own email client.
  4. Post an alert with a Customer Notice.

If your Event is Rescheduled

Your customers’ original tickets they purchased are still valid, so you will just need to edit your event dates and time and inform your customer base. 
  1. Read more on Postponing Your Event.
  2. You can reschedule the event by following this tutorial. 
  3. You can email customers to alert them of the change by emailing our staff to send on your behalf, using our email marketing tool, or by emailing via your own email client.
  4. Post an alert with a Customer Notice.