Within the Event Manager there are two main locations to add event details: Event Information and Event Descriptions.
Event Information includes the information from your initial event set up like venue, ticket plan, seating charts, and more.
Event Descriptions includes additional event details like media, credits, synopses, and more.
Where you update existing details from the set up of your event like your ticket plan, your seating chart, and more.
1. Log in and navigate to your department.
2. On the left side menu, go to Box Office Manager → EVENTS.
3. Click EVENT MANAGER next to your event.
4. Click EVENT INFORMATION in the top header bar.
5. Click EDIT under the event image.
6. Update your event details as needed.
7. Click SAVE EVENT when complete.
Adding Event Descriptions
Where you want to add details like credits, descriptions, and media.
1. Log in and navigate to your department.
2. On the left side menu, go to Box Office Manager → EVENTS.
3. Click EVENT MANAGER next to your event.
4. Click EVENT DESCRIPTIONS in the top header bar.
5. Click EDIT under the event image.
6. In here, you will find 6 tabs. Add details accordingly.
Information
includes the run time, box office contact info, social media links, a program, and accessibility offerings.
Details
includes authors, a short synopsis, and longer event details.
Venue
shows the google maps location of the venue.
Media
where you can add photos and videos.
Credits
includes details of your producing organization, cast lists for your theatre events, organizers of your gala and more.
Sponsors
includes photos, videos, and text of your sponsors.
7. Click UPDATE when you are finished with each section in order to save your details!
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Event Information vs. Event Descriptions
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⏱︎ 1 minute Editing the Overall Event 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → EVENTS. 3. Click EVENT MANAGER next to the event you wish to edit. 4. Click EVENT INFORMATION from the top ...
Cancelling an Event
⏱︎ 3 minutes To cancel the event, you will need to turn off any existing sales and contact your customers. Turning Off Sales 1. On the left side menu, go to Box Office Manager → EVENTS. 2. Click EVENT MANAGER next to the event you need to cancel. 3. ...
Postponing your Event
⏱︎ 2 minutes Postponing the event will require two steps: moving the dates in the system, and contacting your customers to notify them of the change. Any tickets purchased for the initial dates will remain valid when you reschedule them. Postponing ...
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