Postponing an Event in BookTix – Reschedule Dates & Notify Customers | BookTix Help

Postponing your Event

⏱︎ 2 minutes


Postponing the event will require two steps: moving the dates in the system, and contacting your customers to notify them of the change.
Notes
Any tickets purchased for the initial dates will remain valid when you reschedule them. 

Postponing the Event

  1. Log in and navigate to your department.

  2. On the left side menu, go to Box Office Manager → EVENTS.

  3. Click EVENT MANAGER next to the event you need to postpone. 
  4. Along the top header bar, click DATE MANAGER. 


      5. Click the date button of the one you need to postpone. 

 

      6. While in the Date Information tab, click EDIT. 
   

      7. In the date picker box, change the date and time as needed.
Info
You may wish to add a note in the Date Description box that states what the previous date of the event was, to help with anyone who might be confused. 

      8. Click UPDATE. 



And you're done!  Should you need to update other dates, repeat steps 5-8.


Contacting Your Customers

Now that your event is postponed in your account, you'll need to communicate to your customers that your event has been postponed. 

Email Your Customers
  1. Option 1: Email On Your Own
    Email your customers from your own email client. Simply download your list of customers, then use this list with your mail client to email your customers.
  2. Option 2: BookTix Emails Customers on Your Behalf
    Our staff can email your customers through our system. Send us an email at help@booktix.com, or reach out via phone or chat, and provide our staff with the name of the event, date & time of postponement, and any other additional text you would like to go out to your customers for this specific event.
  3. Option 3: Utilize our Email Marketing Tool
    If you don't mind using your allotted email credits, you can use our email marketing tool to email your customers directly. Click Here to learn more about our email marketing tool.
Optional: 
Add an alert to the top of your online box office to let your customers know the event has been postponed using the Customer Notice option in your Organization Dashboard Customer Portal Settings or in your specific Department's Customer Portal Settings.



    • Related Articles

    • What to Do if Your Event has been Canceled or Rescheduled

      ⏱︎ 30 seconds Canceling an event means the event dates will not take place. Rescheduling an event means the event will take place on a different date and time. If your Event is Cancelled You should notify your customers, then likely process refunds ...

    • Editing your Event or Event Dates

      ⏱︎ 1 minute Editing the Overall Event 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → EVENTS. 3. Click EVENT MANAGER next to the event you wish to edit. 4. Click EVENT INFORMATION from the top ...

    • Changing your Event Date or Time

      ⏱︎ 2 minutes 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → EVENTS. 3. Click EVENT MANAGER next to the event you need to update. 4. Along the top header bar, click DATE MANAGER. 5. Click the date you ...

    • Turning Off a Date

      ⏱︎ 1 minute You may need to turn off a date of your event if it has been canceled, or you wish to no longer sell it from the customer site. 1. Log in and navigate to your department. 2. Under the Box Office header in the left side bar, click EVENTS. ...

    • A Show and a Performance vs. an Event and a Date

      ⏱︎ 30 seconds A "Show" and an "Event" both refer to the overarching event. A "Performance" and a "Date" both refer to the individual dates and times of the event. For example, you might be hosting a production of Guys and Dolls, or a Gala Fundraiser. ...