BookTix Help Center | Knowledge Base for Event Ticketing, Box Office, Reports & More

Knowledge Base
Organization Settings
Search through articles that cover your account setup and financial management.
Department Settings
Learn about setting up Departments in your BookTix account.
Box Office
All about your online box office - learn how to setup your events, packages, items and donations, as well as creating up seating charts, discounts, and other tools.
Point of Sale
How to use the Point of Sale tool for processing transactions.
Customer Relationship Management
Manage your customer accounts and mailing lists.
Reports
Learn about the different report options in your admin portal.
Ticket Buyer FAQs
FAQs for customers purchasing tickets on a BookTix online box office.
General BookTix FAQs
If you're interested in using BookTix, these general FAQs will help answer any questions you have about our system.
Setup Guides
All you need to know to start selling your event with BookTix.
Marketing & Fundraising
Promote your event and raise more funds! Here you'll find guides on setting up promo codes, integrating donation tools, and using built-in marketing features to increase visibility and drive engagement.

Recent Articles
Connecting Your Google Tag Manager
Access Level: Organization Administrators only In order to utilize this feature, you must already have a Google Analytics account for your organization. BookTix does not offer support for this feature, we simply allow you to enable this integration. ...
Using Marketing Links & QR Codes
⏱︎ 2 minutes Access Level: Organization Administrators, Department Managers and Standard users only Marketing Links & QR Codes let you create trackable links tied directly to your events, items, packages, donations, or sponsorships, and give you ...
How to Use Your Email List Effectively
⏱︎ 2 minutes Why Email Still Works We’ve all been there, with our inboxes overflowing with emails from companies we don’t remember signing up for. Most of them get ignored or deleted. And yet, email remains one of the most powerful marketing tools ...
Common Audience Segments
⏱︎ 4 minutes Educational theater productions, whether staged by schools, colleges, or community theater groups, serve as vital platforms for artistic expression, student growth, and community building. Yet, the key to their ongoing success often lies ...
Smarter Email Marketing through Audience Segmentation
⏱︎ 3 minutes Promoting a school theater production takes more than just sending out a single “Save the Date” email to everyone on your list. Families, alumni, faculty, and students all connect with your program in different ways, and they deserve ...

Popular Articles
How do I get a refund or exchange my tickets?
⏱︎ 30 seconds Each organization will maintain their own refund or exchange policy, so you will need to contact the organization directly. You can find their contact information listed at the bottom of the box office website.
How to Prep your List for the Email Marketing Tool
⏱︎ 1 minute The Email Marketing Tool lets you create and send custom email campaigns, design customized layouts, and track performance with built-in analytics, all from within your BookTix account. Get Ready to Upload If you have a list of your ...
Processing a Transaction Using the Point of Sale Tool
⏱︎ 2 minutes The Point of Sale tool is how you can sell a ticket through the administrator portal. Processing a transaction here is very similar to the experience of the customer purchasing a ticket. 1. Log in and navigate to your department. 2. ...
Chargebacks
⏱︎ 30 seconds Chargebacks are when a patron calls their credit card and disputes their bill for tickets purchased, a chargeback is instituted. For the chargeback initiation, BookTix is charged a fee by the bank which we pass on to you (currently ...
Pre-printing Tickets to Sell at the Door
⏱︎ 30 seconds You are not able to print unassigned tickets because each seat has an assigned ticket. If you wish to pre-print tickets, you will need to use the Point of Sale tool to "book an order" of tickets, which you could then sell as cash.

Knowledge Base