BookTix Help Center | Knowledge Base for Event Ticketing, Box Office, Reports & More

Knowledge Base
Organization Settings
Search through articles that cover your account setup and financial management.
Department Settings
Learn about setting up Departments in your BookTix account.
Box Office
All about your online box office - learn how to setup your events, packages, items and donations, as well as creating up seating charts, discounts, and other tools.
Point of Sale
How to use the Point of Sale tool for processing transactions.
Customer Relationship Management
Manage your customer accounts and mailing lists.
Reports
Learn about the different report options in your admin portal.
Ticket Buyer FAQs
FAQs for customers purchasing tickets on a BookTix online box office.
General BookTix FAQs
If you're interested in using BookTix, these general FAQs will help answer any questions you have about our system.
Setup Guides
All you need to know to start selling your event with BookTix.
Marketing & Fundraising
Promote your event and raise more funds! Here you'll find guides on setting up promo codes, integrating donation tools, and using built-in marketing features to increase visibility and drive engagement.

Recent Articles
Understanding Program Ad Data
⏱︎ 2 minutes Program Ads are a way to sell advertisements for your event through the BookTix system. It can allow customers to directly upload their designs, as well as choosing specific sized ads. First, set up your program ads. This tutorial will ...
How do I purchase a Program Ad?
⏱︎ 2 minutes 1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. Log in to your existing account, create a login account, or if the organization has it as an option, you can proceed with a ...
Creating a Program Ad
⏱︎ 3 minutes Program Ads are a way to sell advertisements for your program booklet right on the BookTix platform. There are templates or you can create your own from scratch, which lets you set sizes, ask your customers questions, and allows them to ...
Enabling Two-Factor Authentication
⏱︎ 2 minutes Depending on your BookTix account's requirements, follow the steps below to enable Two Factor Authentication (2FA) at login. Why am I being prompted to enable 2FA? Your Organization Admin has turned on this requirement for your account. ...
Two-Factor Authentication Options
⏱︎ 2 minutes Learn more about Two Factor Authenticaion (2FA) and the benefits of enabling this in your BookTix account. Review your options and how you can require this for admins on your accounts. Access Level: Only Organization Administrators can ...

Popular Articles
Closing Sales
⏱︎ 3 minutes You need to close sales in order to get paid, and will not be able to issue refunds or exchanges once closed. Event Sales Packages, Items, Donation Campaigns, or Sponsorships Sales Event Sales 1. Log in and navigate to your department. ...
How do I get a refund or exchange my tickets?
⏱︎ 30 seconds Each organization will maintain their own refund or exchange policy, so you will need to contact the organization directly. You can find their contact information listed at the bottom of the box office website.
Opening Sales
⏱︎ 3 minutes Opening sales requires two steps - confirming the event and setting it to public. Confirm Your Event 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → EVENTS. 3. Click EVENT MANAGER next to ...
How to Prep your List for the Email Marketing Tool
⏱︎ 1 minute The Email Marketing Tool lets you create and send custom email campaigns, design customized layouts, and track performance with built-in analytics, all from within your BookTix account. Get Ready to Upload If you have a list of your ...
How do I purchase a ticket?
⏱︎ 2 minutes 1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. Log in to your existing account, create a login account, or if the organization has it as an option, you can proceed with a ...

Knowledge Base