BookTix Help Center | Knowledge Base for Event Ticketing, Box Office, Reports & More

Knowledge Base
Organization Settings
Search through articles that cover your account setup and financial management.
Department Settings
Learn about setting up Departments in your BookTix account.
Box Office
All about your online box office - learn how to setup your events, packages, items and donations, as well as creating up seating charts, discounts, and other tools.
Point of Sale
How to use the Point of Sale tool for processing transactions.
Customer Relationship Management
Manage your customer accounts and mailing lists.
Marketing & Fundraising
Promote your event and raise more funds! Here you'll find guides on setting up promo codes, integrating donation tools, and using built-in marketing features to increase visibility and drive engagement.
Reports
Learn about the different report options in your admin portal.
Ticket Buyer FAQs
FAQs for customers purchasing tickets on a BookTix online box office.
General BookTix FAQs
If you're interested in using BookTix, these general FAQs will help answer any questions you have about our system.
Setup Guides
All you need to know to start selling your event with BookTix.

Recent Articles
Customer Event Reminders
⏱︎ 30 seconds Customers will receive an email reminder 60 hours prior to an event. This email will go to all ticket holders, including those with an independent ticket purchase and those who booked a ticket through their package for that specific ...
How Discount Codes Affect Processing Fees
⏱︎ 30 Seconds When applying a discount code, the processing fee is not affected when the code is an amount off or a percent off. However if the discount is FREE, it also covers the processing fee, making the ticket entirely free to book. Reminder: ...
Early Access for Packages
⏱︎ 2 minutes Presale Codes on Packages A presale code on a package will let customers book a package before the general public, or can be a way to let customers book a private package. To set up the code: 1. Log in and navigate to your department. 2. ...
Understanding Flex Fees
⏱︎ 30 seconds FLEX FEES are the ones you add on to your ticket prices. The BOOKTIX FEE is the fee being charged to you when processing the transaction. When you enter the ticket price, you'll see the BOOKTIX FEE will automatically update to show the ...
Creative Uses for Items
⏱︎ 30 seconds Items are how you can sell anything beyond tickets, packages, and fundraising. This means merchandise and concessions and much more. Here's some creative suggestions on ways to use items. Merchandise Tip: By selling ahead of time, you ...

Popular Articles
Closing Sales
⏱︎ 3 minutes You need to close sales in order to get paid. Once closed, you will not be able to issue refunds or exchanges on that event or line item. Event Sales Packages, Items, Donation Campaigns, or Sponsorships Sales Event Sales 1. Log in and ...
Opening Sales
⏱︎ 3 minutes Opening sales requires two steps - confirming the event and setting it to public. BookTix doesn't require that sales open at a set time prior to your event, you can choose the best time to open sales for your organization. Once you open ...
How do I purchase a ticket?
⏱︎ 2 minutes <br> Reserved Seating: 1:19-1:48 General Admission: 1:48-2:10 1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. Log in to your existing account, create a login account, ...
How do I get a refund or exchange my tickets?
⏱︎ 30 seconds Each organization will maintain their own refund or exchange policy, so you will need to contact the organization directly. You can find their contact information listed at the bottom of the box office website. In some cases, ...
How do I create an account?
⏱︎ 1 minute Creating an account will allow you to view all your tickets, items, packages, and donations placed for the organization in one location. Some organizations may allow a guest checkout option, though many opt to have all customers make an ...

Knowledge Base