General BookTix FAQs
What are your fees? Can we negotiate these? How do they work?
Our fees vary based on line item type and cost. Below is a table breaking down how the fees are calculated for card transactions for US Clients (Canada pricing): While we aren’t able to negotiate our fees, our clients find them to be reasonable as ...
How is my customer's credit card information saved in your system?
BookTix does not store credit card numbers within our systems. These numbers are transmitted to our payment gateway without ever being saved locally on our system. Related Articles: Are there minimums, set up fees, or long term contracts? What are ...
I am researching a bunch of different online ticket vendors. What makes yours better?
Clearly the many other ticket companies in the market wouldn’t be in business if they didn’t offer a good system, but our approach to ticketing is very unique. First off, our mission, above even making money, began with helping educational theater ...
Can you put me in touch with a client similar to my organization, so I can hear about their experience?
While we can’t share the contact information of other organizations, we would be happy to reach out to them for you. If they agree to be contacted, we can connect you! To have us contact a few organizations for you, send us an email at ...
Our bookkeeper is resistant to online ticketing, will you talk with them?
Yes! We can set up a phone consultation with a team member, or a live demo of our system! If you'd like to set up a time to chat on the phone, send us an email at hello@booktix.com. If you prefer to have them watch a demo of the system, you can find ...
Can you come to our organization and show us how to use the system?
Unfortunately, we can’t physically come to your organization, but we would be happy to set up a live, interactive demo of our system! One of our team members will share their computer screen with you and walk you through the basics of the system and ...
Can you show me how the system works? Is there a demo of the system I can see?
Yes! You can view our detailed demo here. This will walk you through the basics of the system and its features, and we can answer any questions you may have via email or phone. Related Articles: Can you come to our organization and show us how to use ...
What are your business hours? Will I be able to reach someone during my show?
In order to keep up with the needs of clients in different time zones, we don’t keep standard business hours, but we work 7 days a week, around the clock! We guarantee that a team member will be available on show nights, should you have an urgent ...
Are there minimums, set up fees, or long term contracts?
With BookTix, there's no minimums, no set-up fees, and no long term contracts! When setting up your account, you will need to agree to our Terms of Service. If the individual who agrees to the terms leaves your organization, we just require that the ...
Popular Articles
Can we pre-print tickets to sell at the door?
Each seat has an assigned ticket, so you are not able to print unassigned tickets. If you wish to pre-print tickets, you will need to use the Point of Sale tool to "book an order" of tickets, which you could then sell as cash. Related Articles: What ...
Can we forgo scanning? What are our alternatives?
Absolutely. In cases where scanners are not preferred, you can rip stubs on hard tickets and collect online tickets. If you want to verify purchases, you can download and print out a list of all purchased tickets. If you wanted to keep track of ...
How do I update my administrator password?
There are two ways to update your administrator password. If you are able to log in with your current password and wish to update it, first log in to your admin account. Then, on the top right corner click the user icon, and a drop down menu will ...
How do I update my Organization Profile?
Your organization profile will hold your organization details like your organization address, your client ID, your contact information for your customers, and any additional legal documents. To begin, log in to your administrator account. 1. From the ...
What is customer support email/phone number and where is it displayed?
The customer support email and phone number are provided to your customer so they can contact you for help with any questions they may have. This should be your organization's email and phone number, not the BookTix client help desk contact ...