General BookTix FAQs
BookTix Fees
⏱︎ 30 seconds All BookTix fees come down to what you sell, and vary based on line item type and cost. Below is a table breaking down how the fees are calculated for card transactions for US Clients (Canada pricing): There are no setup costs, hidden ...
Credit Card Information Storage
⏱︎ 30 seconds BookTix does not store credit card numbers within our systems. Card numbers are transmitted to our payment gateway without ever being saved locally on our system.
Why Choose BookTix
⏱︎ 30 seconds Our mission began with helping educational theater thrive. Our client base has expanded since our beginning over ten years ago, including dance studios, sports tournaments, regional theatres, and more. We have an outstanding team ready ...
Similar Clients to your Organization
⏱︎ 30 seconds We would be happy to reach out to similar organizations, and if they agree to be contacted, we can connect you! Send us an email at hello@booktix.com and let us know a bit more about your organization. We will then contact other orgs ...
Online Ticketing Resistance
⏱︎ 30 seconds Should any of your staff be unsure or resistant about switching to online ticketing, we can set up a phone consultation or a live demo of our system. If you'd like to set up a time to chat on the phone, send an email to ...
Live Training Sessions
⏱︎ 30 seconds While we can’t physically come to your organization, we can set up a live, interactive demo of our system! One of our team members will share their computer screen and walk through the basics of the system and its features. To register ...
System Demo
⏱︎ 15 minutes Additionally, you can book a personalized session HERE.
Business Hours
⏱︎ 30 seconds Because of clients in different time zones, we don’t keep standard business hours. Staff is readily available from 9a-7p EST, and we have an emergency line active on show nights, should you have an urgent issue. For the emergency ...
Fees and Contracts
⏱︎ 30 seconds There's no minimums, no set-up fees, and no long term contracts! When setting up your account, you will need to agree to our Terms of Service. They are a standard, click through agreement, and are not a binding contract. Those can be ...
Popular Articles
How do I get a refund or exchange my tickets?
⏱︎ 30 seconds Each organization will maintain their own refund or exchange policy, so you will need to contact the organization directly. You can find their contact information listed at the bottom of the box office website.
Processing a Transaction Using the Point of Sale Tool
⏱︎ 2 minutes The Point of Sale tool is how you can sell a ticket through the administrator portal. Processing a transaction here is very similar to the experience of the customer purchasing a ticket. 1. Log in and navigate to your department. 2. ...
Chargebacks
⏱︎ 30 seconds Chargebacks are when a patron calls their credit card and disputes their bill for tickets purchased, a chargeback is instituted. For the chargeback initiation, BookTix is charged a fee by the bank which we pass on to you (currently ...
Pre-printing Tickets to Sell at the Door
⏱︎ 30 seconds You are not able to print unassigned tickets because each seat has an assigned ticket. If you wish to pre-print tickets, you will need to use the Point of Sale tool to "book an order" of tickets, which you could then sell as cash.
Alternatives to Scanning
⏱︎ 1 minute Instead of scanning, you can rip stubs on hard tickets and collect online tickets, or download and print out a list of all purchased tickets to verify purchases. To keep track of attendance without using a scanner as patrons enter, use ...