General BookTix FAQs
System Capacity & Virtual Queue
⏱︎ 30 seconds System Capacity Many of our clients experience a surge when they open ticket sales. Our system is built to sustain the demand of ticket rushes, including a virtual queue if your account is experiencing a very high wave of ticket sales ...
Recent Feature Releases
Coming Soon! Event Registration Collect individual answers from each event attendee with ease. 2026 Custom Point of Sale Views Create customizable views within your point of sale to speed up the checkout process. Cart Upsells Offer specific ...
About Refunds and Exchanges
⏱︎ 30 seconds Each organization (ie, you!) will create their own policies around refunds and exchanges, and the administrators will be the ones to handle these. Our customer success team here at BookTix can assist with questions, but ...
Ticket Scanning Options
⏱︎ 30 seconds You can choose to scan tickets upon entry if you would like - we offer a free app for all mobile devices that uses the phone's camera to capture the QR code on tickets. Additionally, any 2D USB QR code scanner should work on our ...
Selling In Person Tickets through BookTix
⏱︎ 30 seconds Just as BookTix offers a comprehensive customer portal, we also have a Point of Sale interface that administrators can use. Through it, you can sell everything - tickets, items, packages, accept donations, and more. You can also accept ...
Using Seating Charts & Costs
⏱︎ 30 seconds In order to use a seating chart in your BookTix system, you will need to provide a map from the venue and let us know how you want it labeled, and we will create your map for you. There is no charge for us to build the chart and there ...
Account Setup Turn Around Time
⏱︎ 30 seconds If you need to be set up immediately, just let us know! Normally, it takes about 3-5 business days depending on the complexity of your seating chart, but if you need it set up sooner than that, we will try to accommodate you. Be sure to ...
BookTix Fees
⏱︎ 30 seconds All BookTix fees come down to what you sell, and vary based on line item type and cost. Below is a table breaking down how the fees are calculated for card transactions for US Clients (Canada pricing): Tickets Fixed Percentage Notes ...
Credit Card Information Storage & Security
⏱︎ 30 seconds Credit Card Information Storage BookTix does not store credit card numbers within our systems. Card numbers are transmitted to our payment gateway without ever being saved locally on our system. BookTix follows PCI compliance and are ...
Why Choose BookTix
⏱︎ 30 seconds Our mission began with helping educational theater thrive. Our client base has expanded since our beginning over ten years ago, including dance studios, sports tournaments, regional theatres, and more. We have an outstanding team ready ...
Similar Clients to your Organization
⏱︎ 30 seconds We would be happy to reach out to similar organizations, and if they agree to be contacted, we can connect you! Send us an email at hello@booktix.com and let us know a bit more about your organization. We will then contact other orgs ...
Online Ticketing Resistance
⏱︎ 30 seconds Should any of your staff be unsure or resistant about switching to online ticketing, we can set up a phone consultation or a live demo of our system. If you'd like to set up a time to chat on the phone, send an email to ...
Live Training Sessions
⏱︎ 30 seconds While we can’t physically come to your organization, we can set up a live, interactive demo of our system! One of our team members will share their computer screen and walk through the basics of the system and its features. To register ...
System Demo
⏱︎ 15 minutes Additionally, you can book a personalized session HERE.
Business Hours
⏱︎ 30 seconds Because of clients in different time zones, we don’t keep standard business hours. Staff is readily available from 9a-7p EST, and we have an emergency line active on show nights, should you have an urgent issue. For the emergency ...
Fees and Contracts
⏱︎ 30 seconds There's no minimums, no set-up fees, and no long term contracts! When setting up your account, you will need to agree to our Terms of Service. They are a standard, click through agreement, and are not a binding contract. Those can be ...
Recent Articles
Creative Uses for Items
⏱︎ 30 seconds Items are how you can sell anything beyond tickets, packages, and fundraising. This means merchandise and concessions and much more. Here's some creative suggestions on ways to use items. Merchandise Tip: By selling ahead of time, you ...
Sponsorship Reports
⏱︎ 30 seconds Sponsorships are unique as they are a group of tiered levels, and within each level is a collection of items, tickets, and benefits. This means that there will be data on the sponsorship group as a whole and on each level. Find the full ...
System Capacity & Virtual Queue
⏱︎ 30 seconds System Capacity Many of our clients experience a surge when they open ticket sales. Our system is built to sustain the demand of ticket rushes, including a virtual queue if your account is experiencing a very high wave of ticket sales ...
Sponsorships vs. Packages
⏱︎ 30 seconds Sponsorships and Packages use a similar internal set up, but function differently. Sponsorships Both Packages -offer tiered levels within the sponsorships, like "Bronze", "Silver", and "Gold", which can all offer differing items, ...
Sponsorship Benefits
⏱︎ 30 seconds Sponsorships are a sellable item that includes individual sponsorship levels (i.e. Gold, Silver, and Bronze), and can include a collection of items, tickets, and benefits. Benefits are used to add value to a package or sponsorship. This ...