General BookTix FAQs
BookTix Fees
⏱︎ 30 seconds All BookTix fees come down to what you sell, and vary based on line item type and cost. Below is a table breaking down how the fees are calculated for card transactions for US Clients (Canada pricing): Tickets Fixed Percentage Notes ...
Credit Card Information Storage
⏱︎ 30 seconds BookTix does not store credit card numbers within our systems. Card numbers are transmitted to our payment gateway without ever being saved locally on our system.
Why Choose BookTix
⏱︎ 30 seconds Our mission began with helping educational theater thrive. Our client base has expanded since our beginning over ten years ago, including dance studios, sports tournaments, regional theatres, and more. We have an outstanding team ready ...
Similar Clients to your Organization
⏱︎ 30 seconds We would be happy to reach out to similar organizations, and if they agree to be contacted, we can connect you! Send us an email at hello@booktix.com and let us know a bit more about your organization. We will then contact other orgs ...
Online Ticketing Resistance
⏱︎ 30 seconds Should any of your staff be unsure or resistant about switching to online ticketing, we can set up a phone consultation or a live demo of our system. If you'd like to set up a time to chat on the phone, send an email to ...
Live Training Sessions
⏱︎ 30 seconds While we can’t physically come to your organization, we can set up a live, interactive demo of our system! One of our team members will share their computer screen and walk through the basics of the system and its features. To register ...
System Demo
⏱︎ 15 minutes Additionally, you can book a personalized session HERE.
Business Hours
⏱︎ 30 seconds Because of clients in different time zones, we don’t keep standard business hours. Staff is readily available from 9a-7p EST, and we have an emergency line active on show nights, should you have an urgent issue. For the emergency ...
Fees and Contracts
⏱︎ 30 seconds There's no minimums, no set-up fees, and no long term contracts! When setting up your account, you will need to agree to our Terms of Service. They are a standard, click through agreement, and are not a binding contract. Those can be ...
Recent Articles
Enabling Two-Factor Authentication
⏱︎ 2 minutes Depending on your BookTix account's requirements, follow the steps below to enable Two Factor Authentication (2FA) at login. Why am I being prompted to enable 2FA? Your Organization Admin has turned on this requirement for your account. ...
Two-Factor Authentication Options
⏱︎ 2 minutes Learn more about Two Factor Authenticaion (2FA) and the benefits of enabling this in your BookTix account. Review your options and how you can require this for admins on your accounts. Access Level: Only Organization Administrators can ...
Connecting Your Google Tag Manager
⏱︎ 1 minute Access Level: Organization Administrators only In order to utilize this feature, you must already have a Google Analytics account for your organization. BookTix does not offer support for this feature, we simply allow you to enable this ...
Using Marketing Links & QR Codes
⏱︎ 2 minutes Access Level: Organization Administrators, Department Managers and Standard users only Marketing Links & QR Codes let you create trackable links tied directly to your events, items, packages, donations, or sponsorships, and give you ...
How to Use Your Email List Effectively
⏱︎ 2 minutes Why Email Still Works We’ve all been there, with our inboxes overflowing with emails from companies we don’t remember signing up for. Most of them get ignored or deleted. And yet, email remains one of the most powerful marketing tools ...