General BookTix FAQs
What are your fees, and how do they work?
⏱︎ 30 seconds All BookTix fees come down to what you sell, and vary based on line item type and cost. Below is a table breaking down how the fees are calculated for card transactions for US Clients (Canada pricing): There are no setup costs, hidden ...
How is my customer's credit card information saved in your system?
BookTix does not store credit card numbers within our systems. Card numbers are transmitted to our payment gateway without ever being saved locally on our system.
What makes BookTix better than other online ticket vendors?
The many other ticket companies in the market wouldn’t be in business if they didn’t also offer a good system, but our approach to ticketing is unique. Our mission, above making money, began with helping educational theater thrive. Our client base ...
Can you put me in touch with a client similar to my organization?
We would be happy to reach out to similar organizations, and if they agree to be contacted, we can connect you! Send us an email at hello@booktix.com and let us know a bit more about your organization, and we will contact other orgs with similar ...
Our bookkeeper is resistant to online ticketing, will you talk with them?
We can set up a phone consultation or a live demo of our system. If you'd like to set up a time to chat on the phone, send an email to hello@booktix.com. To sign up for live demo, click HERE.
Can you come to our organization and show us how to use the system?
While we can’t physically come to your organization, we can set up a live, interactive demo of our system! One of our team members will share their computer screen and walk through the basics of the system and its features. To register for a demo, ...
Can I watch a demo of the system?
Additionally, you can book a personalized session HERE.
What are your business hours? How do I reach someone during my show?
Because of clients in different time zones, we don’t keep standard business hours, but we work 7 days a week, around the clock! A team member will be available on show nights, should you have an urgent issue. For the emergency number, go to the help ...
Are there minimums, set up fees, or long term contracts?
There's no minimums, no set-up fees, and no long term contracts! When setting up your account, you will need to agree to our Terms of Service. They are a standard, click through agreement, and are not a binding contract. Those can be reviewed here: ...
Popular Articles
Processing a Transaction Using the Point of Sale Tool
Processing a transaction in the point of sale tool is very similar to the experience of the customer purchasing a ticket. 1. Log in and navigate to your department. 2. Click the $ from the left side functions bar. 2. Find the event and date, or the ...
Chargebacks
⏱︎ 30 seconds Chargebacks are when a patron calls their credit card and disputes their bill for tickets purchased, a chargeback is instituted. For the chargeback initiation, BookTix is charged a fee by the bank which we pass on to you (currently ...
Pre-printing Tickets to Sell at the Door
You are not able to print unassigned tickets because each seat has an assigned ticket. If you wish to pre-print tickets, you will need to use the Point of Sale tool to "book an order" of tickets, which you could then sell as cash.
Alternatives to Scanning
Instead of scanning, you can rip stubs on hard tickets and collect online tickets, or download and print out a list of all purchased tickets to verify purchases. To keep track of attendance without using a scanner as patrons enter, use the manual ...
Turning Off a Date
1. Log in and navigate to your department. 2. Under the Box Office header in the left side bar, click EVENTS. 3. Click EVENT MANAGER next to the event. 4. Click DATE MANAGER along the top bar. 5. Click the date box of the date you wish to update. 6. ...