Point of Sale
Pre-printing Tickets to Sell at the Door
⏱︎ 30 seconds You are not able to print unassigned tickets because each seat has an assigned ticket. If you wish to pre-print tickets, you will need to use the Point of Sale tool to "book an order" of tickets, which you could then sell as cash.
Selling a Complimentary Ticket
⏱︎ 2 minutes A complimentary ticket is a free ticket that you can book on a customer's behalf. If you have held a seat and wish to book it as a complimentary ticket, remove the hold and add the held seat to the shopping cart. Then continue with ...
About the Asterisk Next to Options Within the Point of Sale Tool
⏱︎ 30 seconds The asterisk means this option is only available in the Point of Sale system - it is not available to the public for purchase. The way to control this setting is through the Public Status. If your item, package, event, donation ...
Accepted Form of Payments
⏱︎ 30 seconds Cash, credit card, or check. We take VISA, MasterCard, Discover and American Express credit and debit cards.
Processing a Transaction Using the Point of Sale Tool
⏱︎ 2 minutes The Point of Sale tool is how you can sell a ticket through the administrator portal. Processing a transaction here is very similar to the experience of the customer purchasing a ticket. 1. Log in and navigate to your department. 2. ...
About the Point of Sale Tool
⏱︎ 30 seconds The Point of Sale (or POS) tool is used for ticket transactions that you, the box office administrator, process directly. For example, if you wanted to process comp tickets, do a cash transaction, or take a credit card when selling ...
Recent Articles
About Refunds and Exchanges
⏱︎ 30 seconds Each organization (ie, you!) will create their own policies around refunds and exchanges, and the administrators will be the ones to handle these. Our customer success team here at BookTix can assist with questions, but ...
Ticket Scanning Options
⏱︎ 30 seconds You can choose to scan tickets upon entry if you would like - we offer a free app for all mobile devices that uses the phone's camera to capture the QR code on tickets. Additionally, any QR code scanner should work on our tickets, and ...
Selling In Person Tickets through BookTix
⏱︎ 30 seconds Just as BookTix offers a comprehensive customer portal, we also have a Point of Sale interface that administrators can use. Through it, you can sell everything - tickets, items, packages, accept donations, and more. You can also accept ...
Using Seating Charts & Costs
⏱︎ 30 seconds In order to use a seating chart in your BookTix system, you will need to provide a map from the venue and let us know how you want it labeled, and we will create your map for you. There is no charge for us to build the chart and there ...
Seating Chart Options
⏱︎ 30 seconds BookTix offers three different seating scenarios: General Admission - seats are first come first served, meaning the customer will choose where they'd like to sit when they arrive at the venue. Reserved Seating - each customers selects ...