Point of Sale
Pre-printing Tickets to Sell at the Door
⏱︎ 30 seconds You are not able to print unassigned tickets because each seat has an assigned ticket. If you wish to pre-print tickets, you will need to use the Point of Sale tool to "book an order" of tickets, which you could then sell as cash.
Selling a Complimentary Ticket
⏱︎ 2 minutes A complimentary ticket is a free ticket that you can book on a customer's behalf. If you have held a seat and wish to book it as a complimentary ticket, remove the hold and add the held seat to the shopping cart. Then continue with ...
About the Asterisk Next to Options Within the Point of Sale Tool
⏱︎ 30 seconds The asterisk means this option is only available in the Point of Sale system - it is not available to the public for purchase. The way to control this setting is through the Public Status. If your item, package, event, donation ...
Accepted Form of Payments
⏱︎ 30 seconds Cash, credit card, or check. We take VISA, MasterCard, Discover and American Express credit and debit cards.
Processing a Transaction Using the Point of Sale Tool
⏱︎ 2 minutes The Point of Sale tool is how you can sell a ticket through the administrator portal. Processing a transaction here is very similar to the experience of the customer purchasing a ticket. 1. Log in and navigate to your department. 2. ...
About the Point of Sale Tool
⏱︎ 30 seconds The Point of Sale (or POS) tool is used for ticket transactions that you, the box office administrator, process directly. For example, if you wanted to process comp tickets, do a cash transaction, or take a credit card when selling ...
Popular Articles
How do I get a refund or exchange my tickets?
⏱︎ 30 seconds Each organization will maintain their own refund or exchange policy, so you will need to contact the organization directly. You can find their contact information listed at the bottom of the box office website.
Processing a Transaction Using the Point of Sale Tool
⏱︎ 2 minutes The Point of Sale tool is how you can sell a ticket through the administrator portal. Processing a transaction here is very similar to the experience of the customer purchasing a ticket. 1. Log in and navigate to your department. 2. ...
Chargebacks
⏱︎ 30 seconds Chargebacks are when a patron calls their credit card and disputes their bill for tickets purchased, a chargeback is instituted. For the chargeback initiation, BookTix is charged a fee by the bank which we pass on to you (currently ...
Pre-printing Tickets to Sell at the Door
⏱︎ 30 seconds You are not able to print unassigned tickets because each seat has an assigned ticket. If you wish to pre-print tickets, you will need to use the Point of Sale tool to "book an order" of tickets, which you could then sell as cash.
Alternatives to Scanning
⏱︎ 1 minute Instead of scanning, you can rip stubs on hard tickets and collect online tickets, or download and print out a list of all purchased tickets to verify purchases. To keep track of attendance without using a scanner as patrons enter, use ...