BookTix Help Center | Knowledge Base for Event Ticketing, Box Office, Reports & More

Knowledge Base
Organization Settings
Search through articles that cover your account setup and financial management.
Department Settings
Learn about setting up Departments in your BookTix account.
Box Office
All about your online box office - learn how to setup your events, packages, items and donations, as well as creating up seating charts, discounts, and other tools.
Point of Sale
How to use the Point of Sale tool for processing transactions.
Customer Relationship Management
Manage your customer accounts and mailing lists.
Marketing & Fundraising
Promote your event and raise more funds! Here you'll find guides on setting up promo codes, integrating donation tools, and using built-in marketing features to increase visibility and drive engagement.
Reports
Learn about the different report options in your admin portal.
Ticket Buyer FAQs
FAQs for customers purchasing tickets on a BookTix online box office.
General BookTix FAQs
If you're interested in using BookTix, these general FAQs will help answer any questions you have about our system.
Setup Guides
All you need to know to start selling your event with BookTix.

Recent Articles
About Refunds and Exchanges
⏱︎ 30 seconds Each organization (ie, you!) will create their own policies around refunds and exchanges, and the administrators will be the ones to handle these. Our customer success team here at BookTix can assist with questions, but ...
Ticket Scanning Options
⏱︎ 30 seconds You can choose to scan tickets upon entry if you would like - we offer a free app for all mobile devices that uses the phone's camera to capture the QR code on tickets. Additionally, any QR code scanner should work on our tickets, and ...
Selling In Person Tickets through BookTix
⏱︎ 30 seconds Just as BookTix offers a comprehensive customer portal, we also have a Point of Sale interface that administrators can use. Through it, you can sell everything - tickets, items, packages, accept donations, and more. You can also accept ...
Using Seating Charts & Costs
⏱︎ 30 seconds In order to use a seating chart in your BookTix system, you will need to provide a map from the venue and let us know how you want it labeled, and we will create your map for you. There is no charge for us to build the chart and there ...
Seating Chart Options
⏱︎ 30 seconds BookTix offers three different seating scenarios: General Admission - seats are first come first served, meaning the customer will choose where they'd like to sit when they arrive at the venue. Reserved Seating - each customers selects ...

Popular Articles
Closing Sales
⏱︎ 3 minutes You need to close sales in order to get paid. Once closed, you will not be able to issue refunds or exchanges on that event or line item. Event Sales Packages, Items, Donation Campaigns, or Sponsorships Sales Event Sales 1. Log in and ...
How do I get a refund or exchange my tickets?
⏱︎ 30 seconds Each organization will maintain their own refund or exchange policy, so you will need to contact the organization directly. You can find their contact information listed at the bottom of the box office website.
How to Prep your List for the Email Marketing Tool
⏱︎ 1 minute The Email Marketing Tool lets you create and send custom email campaigns, design customized layouts, and track performance with built-in analytics, all from within your BookTix account. Get Ready to Upload If you have a list of your ...
Opening Sales
⏱︎ 3 minutes Opening sales requires two steps - confirming the event and setting it to public. BookTix doesn't require that sales open at a set time prior to your event, you can choose the best time to open sales for your organization. Once you open ...
How do I purchase a ticket?
⏱︎ 2 minutes 1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. Log in to your existing account, create a login account, or if the organization has it as an option, you can proceed with a ...

Knowledge Base