Processing a Refund

There are two types of refunds - a partial refund or a full refund.

A full refund will refund the entirety of the order.

A partial refund will allow you to refund a dollar amount off each line item.

With both refund types, you can choose to keep or refund the fees, and can choose to keep or cancel the tickets.

Full Refund 

      1. Log in and navigate to your department.

      2. Access the order. 

      3. In the first table, click FULL REFUND. 

      4. Click the CONTINUE TO FULL ORDER REFUND button that appears below the table. 

      5. Choose to keep or refund fees, and choose to keep or cancel the vouchers associated with each line item.

      6. Click ISSUE FULL REFUND, then REFUND NOW.  

      7. You're done with the full refund! The customer will receive a confirmation email of the refund. 

Partial Refund

      1. Log in and navigate to your department.

      2. Access the order. 

      3. In the first table, click PARTIAL REFUND. 

      4. Check off the line items for your partial refund.

      5. Click the CONTINUE TO PARTIAL ORDER REFUND button that appears below the table. 

      6. Choose to keep or refund fees, and choose to keep or cancel the vouchers associated with each line item.

      7. Enter into the REFUND TOTAL box the amount you would like to refund off the line item. 

      8. Click ISSUE PARTIAL REFUND, then REFUND NOW.  . 

      9. You're done with the partial refund! The customer will receive a confirmation email of the refund. 

• Related Articles

• Refund Fee Information

  ⏱︎ 30 seconds BookTix does NOT charge any additional fees to process a refund! The initial processing fee will still apply to the order, so if you choose to refund the customer in the entirety, that processing fee will be passed on to you. You can ...

• Processing an Exchange

  Exchanging is how you can move tickets from one day to another, from one event to another, or you can even exchange something like two tickets for an item. 1. Log in and navigate to your department. 2. Access the order. 3. Scroll to the first table ...

• Differences Between Exchanges, Refunds and Cancelled Tickets

  When looking in an order, you will find two tables. The first table is for editing money within the order, and the second table is for editing the tickets within an order. An exchange is when you want to keep the money but swap the seats from one ...

• Cancelled Tickets and How to Process Them

  Cancelling tickets will invalidate the tickets (and barcodes) and releases the tickets to be sold again. This does NOT do any kind of refund or exchange. 1. Log in and navigate to your department. 2. Access the order. 3. Scroll to the second table ...