How do I process a refund?

How do I process a refund?


To begin, log in to your administrator portal, and access your department by clicking GO TO DEPARTMENT and navigating into the department that is hosting your event. 
Then, to process a refund, go to the order either from REPORTS> ORDER HISTORY within the department, or from the customer account under CRM> CUSTOMER SEARCH TOOL.
There are two types of refunds you can do - a partial refund or a full refund.
A full refund will refund the entirety of the order. You can choose to keep or refund the fees, and can choose to keep or cancel the tickets.
A partial refund will allow you to refund a dollar amount off each line item. You can also choose to keep or cancel the fees, and can choose to keep or cancel the tickets.
Below, each type of refund is broken into steps. 


Full Refund: 

1. In the first table, click FULL REFUND. 
2. Click the CONTINUE TO FULL ORDER REFUND button that appears below the table. 

3. Decide if you wish to keep or refund fees, and if you wish to keep or cancel the vouchers associated with each line item. Then, Click ISSUE FULL REFUND, then REFUND NOW.  

4. You're done with the full refund! The customer will receive a confirmation email of the refund. 



Partial Refund: 

1. In the first table, click PARTIAL REFUND. 
2. Check off the line items you would like to provide partial refunds, then click the CONTINUE TO PARTIAL ORDER REFUND button that appears below the table. 


3. In this page, enter into the REFUND TOTAL box the amount you would like to refund off the line item, and decide if you would like to keep or cancel the vouchers associated with each line item. Then, click ISSUE PARTIAL REFUND, then REFUND NOW.  . 



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