What do I need to know to prepare for the day of my event?
1. If you choose to use equipment, test it well before the day of your event.
The closer you are to the event, the less time we have to be able to help with troubleshooting!
3. Check when you have your online sales closing time.
4. Make Organization plans in case of inclement weather.
5. Print your Ticket Counts list as backup.
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How do I set the time when online sales close?
1. Log in to your account and navigate to your department. 2. Under the Settings header, click DEPARTMENT SETTINGS. 3. Edit field next to "What time would you like sales to auto-close before each event date?" 4. And you're done!How can I prepare for my venue's poor internet?
1. Download the ticket report for your event ahead of time. You will then be able to check off customers as they arrive, and once your internet is back, you can manually check in any missed customers. 2. You can continue to sell tickets through the ...How do I get my customer contact list for my event?
This tutorial is the event-specific contact list. To export the customer contact list for the entire account, view this tutorial. 1. Log in and navigate to your department. 2. Under the Box Office header, click EVENTS. 3. Click EVENT MANAGER of the ...Can I request payment before my event is over?
Yes! We offer an advanced payouts by request. This can be sent prior to your event closing, and 20% of your balance will be reserved for any refunds/charges that may be needed. We are happy to send one early payout, and any additional early payouts ...How do I get paid?
Getting paid requires 2 steps: 1. Set up Check or ePayment via BookTix, or Direct Deposit via Stripe 2. Close Sales Any time after, unless you would like payment to go to a new location, you can skip right to step 2- closing event sales! You need to ...