How do I scan?

How do I scan?


There are two scanning options - using a handheld scanner in conjunction with the website, or using a scanning app. 

Handheld Scanning

Any 2D USB QR code scanner should work with our system, but please be sure to test your scanner with the new system ahead of your show.

We recommend the following Scanner:
Tera QR Barcode Scanner

After you have acquired the necessary scanner, plug it in to your computer. 
Then, open up the scanning page by accessing your department, and then under the Box Office menu, go to TICKET SCANNING under the TOOLS header. 



If you are testing the scanner for the first time, open the PDF Test Ticket from the top right. Then, click SELECT DATE on any of the events. 
If it is time for your event/item and you're ready to begin scanning, click SELECT DATE. 


Here, choose SCAN if you are using the handheld scanner, or MANUAL CHECK IN if you are forgoing use of the scanner and checking in customers from the list of buyers.
If you wish to use manual check in, click the order number next to the customer you would like to check in. Then, click the green READY slider bar for any tickets you wish to "scan in", and click update when you are done. 
For this tutorial, we will continue with the SCAN viewpoint. 

When you arrive on this page, the cursor will be in the textbox. You can also click into the box if needed, and will see the blinking line within the box to know you are ready to scan. 

If you are using the testing pages, point the QR code scanner at the QR code, and press the trigger to scan.  The scanner will beep when it has read the QR code, and will show you either a valid mark or an invalid mark. 
NOTE: This test QR code will work either from a paper print out or from a screen. 



Above are the view of the test tickets. 
Below is how the page will look when you scan tickets for the specific event. 


And you have successfully scanned tickets! You do not need to clear the messages, simply continue to scan tickets as needed. 

Scanning App

To download a BookTix Scanning App, follow the below link: 
BookTix Scanning Apps



After you have downloaded the app, open the app and log in using your username (email address associated with BookTix) and password. Then, enter your client ID (ie DEMO of demo.booktix.com), and press SUBMIT. This will then present a department dropdown, and you can select your department and the app will take you into the next page. 




























Here you will see two tabs- events and items. Within each, you have a tab for public and private. These will show you events and items that are currently available to the general public vs. events and items only sold through the point of sale tool. Navigate to the tab you're looking for, and tap the image of the associated event or item. 




























 On this tab, you'll see the overview of tickets/items sold thus far. In this example, 4 student tickets have been sold. This graph will show varying pie chart sizes based on sales. When you're ready to scan, tap the DATE MANAGER on the bottom right.





























On this tab, select the date and time for which you would like to scan. 






























You are now brought in to the date and time. Here, you can see the summary for this specific event date. Along the bottom are the Patron List and Scanning options. 





























f you don't wish to manually check in customers, tap SCAN. 
If you do, access the Patron List,  and you will see orders that are ready to be scanned or orders that have already been redeemed, mirroring that of the Manual Check In page on the website. 
If you would like to manually check in customers, tap the order number, then tap the blue READY box on the tickets in the order that need to be "scanned in". 
If you need to unredeem a customer's ticket, go in to the redeemed tab and find their order there. Then, you can tap the gray REDEEMED box on the ticket to unredeem it. 


























This scanner uses the camera to read the QR code. Press ALLOW in order to continue. 



























Center the QR code within the scanning box, and the scanner will automatically read the information. 
If the scan is successful, it will present a green box over the screen, and if it fails, it will present a red box. 
Should you need more light to scan the QR codes, tap the flashlight on the top right. 



























   When a scan is successful, the screen will present like this. 





























    When a scan is unsuccessful, it will present like this. 




























And you have successfully scanned tickets! You do not need to clear the messages, simply continue to scan tickets as needed. 



    • Related Articles

    • Can we forgo scanning? What are our alternatives?

      Absolutely. In cases where scanners are not preferred, you can rip stubs on hard tickets and collect online tickets. If you want to verify purchases, you can download and print out a list of all purchased tickets. If you wanted to keep track of ...

    • BookTix Equipment Options

      All Equipment Options are optional in the BookTix system. If you choose to print physical tickets or scan tickets at the door, there are a variety of options available to you, however, you can always opt to just use e-tickets. BookTix currently ...

    • How do I set up the printer?

      Setting up your Printer will depend on which type of printer you are using. Currently, there are two compatible models - The Dymo 450/450 Turbo, and the Dymo 550/550 Turbo. Below, you can find set up guides for each of these printers. You can also ...