Email Credits

⏱︎ 2 minutes

How do Email Credits work? 

When using the email marketing tool, you will need credits in order to send emails.

Email credits are like tokens or vouchers that allow you to send emails with the Email Marketing Tool. Each credit is equal to 1 email. 

BookTix provides enough credits to email each valid contact in your system 3 times every 6 months. On Jan 1 and July 1, you will automatically be credited with enough credits for every valid contact in your system x3. Credits expire after 6 months.  For example, if you have 100 contacts, you will receive 300 credits every 6 months. You can also purchase more credits as needed. Purchased credits do not expire.

Screenshot from the Email Marketing Analytics page. Email Credits Used are equal to the Emails sent. 

How do I see my usage and purchase more? 

Seeing your usage:

Access the Email Marketing Tool, then click EMAIL CREDIT HISTORY on the left functions bar.  

Accessing as an Organization Administrator

By accessing as an Organization Administrator, you will be able to use Lists that encompass customers across all of your departments. 

      1. Log in and navigate to the organization dashboard via the gear in the top right corner. 

      2. On the left side menu, under Customer Management→ EMAIL MARKETING TOOL.    

Accessing as a Department Manager

Lists used within a department will ONLY include customers who have purchased within that department. 

      1. Log in and navigate to your department. 

      2. On the left side menu, go to Applications → EMAIL MARKETING. 

      

On this page, find your Available Credits and purchase history.

Purchasing more credits: 

      1. Click ADD EMAIL CREDITS. 

      2. Use the DEPARTMENT dropdown to choose which department you wish to assign the credits for billing purposes.

This cost will be deducted in your department’s revenue report. 

      3. Choose the amount

      4. click PURCHASE. 

      5. Click CONFIRM. 

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