Seating Charts
Seating Chart Options - General Admission, Reserved, and Hybrid Seating
⏱︎ 30 seconds BookTix offers three different seating scenarios: General Admission - seats are first come first served, meaning the customer will choose where they'd like to sit when they arrive at the venue. Reserved Seating - each customers selects ...
Requesting a New Seating Chart
⏱︎ 30 seconds Currently, all seating charts will be made through the BookTix team. Please fill out this form and we can set up a new chart for you. Additionally, you can find this form by navigating to your department, then on the left side menu, go ...
Making Seats Inactive or Hidden
⏱︎ 2 minutes 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → SEATING CHARTS. 3. Click VIEW on the bottom left corner of the chart. 4. Click EDIT SPECIFIC SEAT STATUS. 5. Click the seat(s) you would like ...
Reviewing Existing Seating Charts
⏱︎ 30 seconds 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → SEATING CHARTS. 3. Here, you will see: a. published charts (the charts that are confirmed and available for use) b. unpublished charts (what ...
Explaining the Seating Chart Markings
⏱︎ 30 seconds Seating chart markings will delineate if seats within your space differ from a standard seat. The options are: Wheelchair - A wheelchair seat is a space where a wheelchair can be placed. In some venues, this is simply a spot without a ...
Recent Articles
Bulk Customer Import
⏱︎ 1 minute Bulk Customer Import allows you to invite customers to create login accounts. This is helpful if you're new to using the system and need to import customers from an old account, if you have an email list you're looking to upload, and ...
Understanding Customer Accounts
⏱︎ 1 minute Customer accounts are where important customer details like purchase history, contact information, and customer notes and question answers are stored. It is also where you can access and affect past customer orders, like if you needed to ...
Point of Sale Custom Views
⏱︎ 2 minutes Point of Sale Custom Views allow you to reorganize your Point of Sale tool, where you can sell from your administrator site, to your own custom layout. Create a Custom Point of Sale View 1. Access the Point of Sale tool via the blue $. ...
Convert a Guest Customer into a Login Account
⏱︎ 1 minute This function allows an Administrator to invite a customer who used Guest Checkout to convert to a login account right after an order is completed or later on directly in the order itself. Converting a Guest order into a Login Account: ...
Creating and Using Upsells
⏱︎ 3 minutes This function allows you to suggest relevant events, items, packages, or sponsorships to your customers during checkout. You can choose to recommend something when only specific items are in the cart, or can choose to always recommend ...