Box Office | Seating Charts

Seating Charts
How do I make seats inactive or hidden?
There are few ways to remove seats from the map, depending on what you are wanting to do with said seats. If you want to reserve a seat for a customer to purchase at a future time, you'll want to use the HOLD function. This will keep the seat within ...
How do I review the seating charts I currently have?
1. First, log in to your administrator portal, and access your department by clicking GO TO DEPARTMENT and navigating into the department that is hosting your event. 2. Under BOX OFFICE in the left side menu, click SEATING CHARTS. 3. Here, you will ...
Can you explain the seating delineations (i.e. folding chair, partial view, wheelchair, wheelchair companion)?
Wheelchair - A wheelchair seat is a space where a wheelchair can be placed. In some venues, this is simply a spot without a chair in it, and in others, this might be a removable chair. Wheelchair Companion - Seats marked next to Wheelchair seats for ...

Popular Articles
How do I process a transaction using the Point of Sale tool?
Processing a transaction in the point of sale tool is very similar to the experience of the customer purchasing a ticket. First, log in to your administrator portal, and access your department by clicking GO TO DEPARTMENT and navigating into the ...
What is a chargeback?
In rare instances, when a patron calls their credit card and disputes their bill for tickets purchased, a chargeback is instituted. Just for their compliant, BookTix is charged a fee by the bank which we pass on to you (currently $15). On your ...
Can we pre-print tickets to sell at the door?
Each seat has an assigned ticket, so you are not able to print unassigned tickets. If you wish to pre-print tickets, you will need to use the Point of Sale tool to "book an order" of tickets, which you could then sell as cash. Related Articles: What ...
Can we forgo scanning? What are our alternatives?
Absolutely. In cases where scanners are not preferred, you can rip stubs on hard tickets and collect online tickets. If you want to verify purchases, you can download and print out a list of all purchased tickets. If you wanted to keep track of ...
How do I create and manage admin accounts?
Admin accounts allow your staff to log in to your admin portal. There are a five types of accounts - Organization Administrator, Department Administrator - Manager, Department Administrator - Standard, Department Administrator - Limited, and ...

Box Office | Seating Charts | Knowledge Base