Seating Charts
Seating Chart Options
⏱︎ 30 seconds BookTix offers three different seating scenarios: General Admission - seats are first come first served, meaning the customer will choose where they'd like to sit when they arrive at the venue. Reserved Seating - each customers selects ...
Requesting a New Seating Chart
⏱︎ 30 seconds Currently, all seating charts will be made through the BookTix team. Please fill out this form and we can set up a new chart for you. Additionally, you can find this form by navigating to your department, then on the left side menu, go ...
Making Seats Inactive or Hidden
⏱︎ 2 minutes 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → SEATING CHARTS. 3. Click VIEW on the bottom left corner of the chart. 4. Click EDIT SPECIFIC SEAT STATUS. 5. Click the seat(s) you would like ...
Reviewing Existing Seating Charts
⏱︎ 30 seconds 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → SEATING CHARTS. 3. Here, you will see: a. published charts (the charts that are confirmed and available for use) b. unpublished charts (what ...
Explaining the Seating Chart Markings
⏱︎ 30 seconds Seating chart markings will delineate if seats within your space differ from a standard seat. The options are: Wheelchair - A wheelchair seat is a space where a wheelchair can be placed. In some venues, this is simply a spot without a ...
Recent Articles
Creating a Customer Notice
⏱︎ 1 minute A customer notice is an alert you can create at the top of your online box office. An alert can be added at the Organization Level or at the Department Level. Creating a Customer Notice Uses for a Customer Notice: You have a specific ...
Recent Feature Releases
Coming Soon! Cart Upsells Offer specific suggestions for customers to purchase at the time of checkout. 2026 Directed Donations A way to collect donations into specific funds - think like a wedding registry - where you can add multiple items to which ...
About Refunds and Exchanges
⏱︎ 30 seconds Each organization (ie, you!) will create their own policies around refunds and exchanges, and the administrators will be the ones to handle these. Our customer success team here at BookTix can assist with questions, but ...
Ticket Scanning Options
⏱︎ 30 seconds You can choose to scan tickets upon entry if you would like - we offer a free app for all mobile devices that uses the phone's camera to capture the QR code on tickets. Additionally, any QR code scanner should work on our tickets, and ...
Selling In Person Tickets through BookTix
⏱︎ 30 seconds Just as BookTix offers a comprehensive customer portal, we also have a Point of Sale interface that administrators can use. Through it, you can sell everything - tickets, items, packages, accept donations, and more. You can also accept ...