Discount Codes
How Discount Codes Affect Processing Fees
⏱︎ 30 Seconds When applying a discount code, the processing fee is not affected when the code is an amount off or a percent off. However if the discount is FREE, it also covers the processing fee, making the ticket entirely free to book. Reminder: ...
If your Event is Missing in your Code Options
⏱︎ 30 seconds In order for your event to appear in your options for your code, the event must be confirmed. Note this does NOT mean the event is set to public or available for sale, but that you are happy with the set up of the event and do not ...
Discount Codes vs. Presale Access Codes
⏱︎ 30 seconds A discount code is a code entered by a customer at checkout for a specified discount on their purchase. May also be referred to as a coupon code or promo code. A presale access code (or a priority access code) is a code that enables a ...
Multi Use Codes vs. One Time Use Codes
⏱︎ 30 seconds Both Presale Access and Discount Codes have two distribution styles - either Multi Use Codes or a Single Use Code. A One Time Use Code can only be used once by one customer, and then it will not work again. A Multi-Use Code can be used ...
Creating Discount Codes
⏱︎ 1 minute Discount codes are a way to offer a reduced price to your customers on things like tickets, packages, and items. 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → DISCOUNTS. 3. Click ADD NEW ...
Recent Articles
Customer Event Reminders
⏱︎ 30 seconds Customers will receive an email reminder 60 hours prior to an event. This email will go to all ticket holders, including those with an independent ticket purchase and those who booked a ticket through their package for that specific ...
How Discount Codes Affect Processing Fees
⏱︎ 30 Seconds When applying a discount code, the processing fee is not affected when the code is an amount off or a percent off. However if the discount is FREE, it also covers the processing fee, making the ticket entirely free to book. Reminder: ...
Early Access for Packages
⏱︎ 2 minutes Presale Codes on Packages A presale code on a package will let customers book a package before the general public, or can be a way to let customers book a private package. To set up the code: 1. Log in and navigate to your department. 2. ...
Understanding Flex Fees
⏱︎ 30 seconds FLEX FEES are the ones you add on to your ticket prices. The BOOKTIX FEE is the fee being charged to you when processing the transaction. When you enter the ticket price, you'll see the BOOKTIX FEE will automatically update to show the ...
Creative Uses for Items
⏱︎ 30 seconds Items are how you can sell anything beyond tickets, packages, and fundraising. This means merchandise and concessions and much more. Here's some creative suggestions on ways to use items. Merchandise Tip: By selling ahead of time, you ...