Why is there a little asterisk next to some options in the point of sale system?
The asterisk means this option is only available in the Point of Sale system - it is not available to the public for purchase.
The way to control this setting is through the Public Status. If your item, package, event, donation campaign, or ticket type has a Public Status of PRIVATE, it will be available for you to book through the Point of Sale Tool, but will not be available to the general public. If it has a Public Status of PUBLIC, it will be available for booking from the customer site.
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What is the Point of Sale tool?
The Point of Sale (or POS) tool is used for ticket transactions that you, the box office administrator, process directly. For example, if you wanted to process comp tickets, do a cash transaction, or take a credit card when selling tickets at the ...
How do I process a transaction using the Point of Sale tool?
Processing a transaction in the point of sale tool is very similar to the experience of the customer purchasing a ticket. First, log in to your administrator portal, and access your department by clicking GO TO DEPARTMENT and navigating into the ...
How do I sell a complimentary ticket?
Complimentary seats still need to reserved in the system for a ticket. To begin, log in to your administrator portal, then access your department by clicking GO TO DEPARTMENT and navigating into the department that is hosting your event. If you have ...
What form of payments can we accept?
Cash, credit card, or check. We take VISA, MasterCard, Discover and American Express credit and debit cards. Related Articles: Where can I access the Terms of Service? How do I process a transaction using the Point of Sale tool?
Can we pre-print tickets to sell at the door?
Each seat has an assigned ticket, so you are not able to print unassigned tickets. If you wish to pre-print tickets, you will need to use the Point of Sale tool to "book an order" of tickets, which you could then sell as cash. Related Articles: What ...