About the Asterisk Next to Options Within the Point of Sale Tool
The asterisk means this option is only available in the Point of Sale system - it is not available to the public for purchase.
The way to control this setting is through the Public Status.
If your item, package, event, donation campaign, or ticket type has a Public Status of PRIVATE, it will be available for you to book through the Point of Sale Tool, but will not be available to the general public. If it has a Public Status of PUBLIC, it will be available for booking from the customer site.
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About the Point of Sale Tool
The Point of Sale (or POS) tool is used for ticket transactions that you, the box office administrator, process directly. For example, if you wanted to process comp tickets, do a cash transaction, or take a credit card when selling tickets at the ...
Processing a Transaction Using the Point of Sale Tool
Processing a transaction in the point of sale tool is very similar to the experience of the customer purchasing a ticket. 1. Log in and navigate to your department. 2. Click the $ from the left side functions bar. 2. Find the event and date, or the ...
Selling a Complimentary Ticket
If you have held a seat and wish to book it as a complimentary ticket, remove the hold and add the held seat to the shopping cart. Then continue with selling a complimentary ticket with step 4 below. 1. Log in and navigate to your department. 2. ...
Pre-printing Tickets to Sell at the Door
You are not able to print unassigned tickets because each seat has an assigned ticket. If you wish to pre-print tickets, you will need to use the Point of Sale tool to "book an order" of tickets, which you could then sell as cash.