What is the difference between an exchange, a refund and a cancelled ticket?

What is the difference between an exchange, a refund and a cancelled ticket?

When looking in an order, you will find two tables. The first table is for editing money within the order, and the second table is for editing the tickets within an order. 

An exchange is when you want to keep the money but swap the seats from one location to another or from one performance to another. Exchanged tickets are when the seats purchased by a patron are released, in exchange for a new set of tickets.
A refund happens when releasing tickets for sale and refunding the patron’s payment.
Canceling a ticket invalidates a ticket and releases it back into the inventory, but no payment is returned to the patron.

Note that it is possible that you might want to refund a customer without canceling their ticket (for example, if they were supposed to receive a complimentary ticket but accidentally paid for it), or vice versa, that you might need to cancel a customer's ticket without refunding them (for example, if you have a "no refunds" policy, but a customer lets you know they cannot make the event and you wish to open up the ticket to be resold).



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