Exchange vs Refund vs Cancelled Ticket | BookTix Guide

Differences Between Exchanges, Refunds and Cancelled Tickets

Notes
When looking in an order, you will find two tables. The first table is for editing money within the order, and the second table is for editing the tickets within an order. 

An exchange is when you want to keep the money but swap the seats from one location to another or from one performance to another. Exchanged tickets are when the seats purchased by a patron are released, in exchange for a new set of tickets.

A refund happens when releasing tickets for sale and refunding the patron’s payment.

Canceling a ticket invalidates a ticket and releases it back into the inventory, but no payment is returned to the patron.

Info
Note that you can refund a customer without canceling their ticket or vice versa, that you can cancel a customer's ticket without refunding them. 


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