Exchange vs Refund vs Cancelled Ticket | BookTix Guide

What is the difference between an exchange, a refund and a cancelled ticket?

Notes
When looking in an order, you will find two tables. The first table is for editing money within the order, and the second table is for editing the tickets within an order. 

An exchange is when you want to keep the money but swap the seats from one location to another or from one performance to another. Exchanged tickets are when the seats purchased by a patron are released, in exchange for a new set of tickets.

A refund happens when releasing tickets for sale and refunding the patron’s payment.

Canceling a ticket invalidates a ticket and releases it back into the inventory, but no payment is returned to the patron.

Info
Note that you can refund a customer without canceling their ticket or vice versa, that you can cancel a customer's ticket without refunding them. 


    • Related Articles

    • How do I process an exchange?

      Exchanging is how you can move tickets from one day to another, from one event to another, or you can even exchange something like two tickets for an item. 1. Log in and navigate to your department. 2. Access the order. 3. Scroll to the first table ...
    • What are cancelled tickets? How do I do this?

      Cancelling tickets will invalidate the tickets (and barcodes) and releases the tickets to be sold again. This does NOT do any kind of refund or exchange. 1. Log in and navigate to your department. 2. Access the order. 3. Scroll to the second table ...
    • How do I process a refund?

      There are two types of refunds - a partial refund or a full refund. A full refund will refund the entirety of the order. A partial refund will allow you to refund a dollar amount off each line item. With both refund types, you can choose to keep or ...
    • Are there fees on refunds?

      BookTix does NOT charge any additional fees to process a refund! The initial processing fee will still apply to the order, so if you choose to refund the customer in the entirety, that processing fee will be passed on to you. You can also choose to ...
    • Do you charge a fee for reprints?

      We don't charge you to reprint a ticket that someone purchased online, so if someone comes without their ticket, you can look up their order and print it for them to be scanned!