Differences Between Refunds and Exchanges

⏱︎ 30 seconds

When looking in an order, you will find two tables. The first table is for editing money within the order, and the second table is for editing the tickets within an order. 

In this first table you will find options for exchanging and refunding. 

An exchange is when you want to keep the money but swap the seats from one location to another or from one performance to another. Exchanged tickets are when the seats purchased by a patron are released, in exchange for a new set of tickets.

A refund happens when releasing tickets for sale and refunding the patron’s payment. You can refund the money without or without canceling their ticket and re-releasing it to public sale.

Wanting to keep the money, but invalidate the ticket? This is canceling a ticket - read more here.   

• Related Articles

• Processing a Refund

  ⏱︎ 2 minutes There are two types of refunds - a partial refund or a full refund. A full refund will refund the entirety of the order. A partial refund will allow you to refund a dollar amount off each line item. With both refund types, you can choose ...

• Processing an Exchange

  ⏱︎ 2 minutes Exchanging is how you can move tickets from one day to another, from one event to another, or you can even exchange something like two tickets for an item. 1. Log in and navigate to your department. 2. Access the order. 3. Scroll to the ...

• Cancelled Tickets and How to Process Them

  ⏱︎ 1 minute Cancelling tickets will invalidate the tickets (and barcodes) and releases the tickets to be sold again. This does NOT do any kind of refund or exchange. 1. Log in and navigate to your department. 2. Access the order. 3. Scroll to the ...

• Refund Fee Information

  ⏱︎ 30 seconds BookTix does NOT charge any additional fees to process a refund! The initial processing fee will still apply to the order, so if you choose to refund the customer in the entirety, that processing fee will be passed on to you. You can ...