Resending a Customer’s Order to Them

⏱︎ 30 seconds

To resend an order, you'll need to access the order first, and then can choose to email or SMS message it to the customer. 

      1. Log in and navigate to your department.

      2. Access the order. 

      3. Scroll to the second table called Ticket Adjustments.

      4. Click either: 
            a. EMAIL ORDER to send via email the order.

            b. SMS ORDER to send via SMS (or, text message) the order.

      5. Enter the email address or phone number, and click SEND.

And you're done! They'll receive either an email or SMS of their order shortly, which they can open and access their tickets.  

• Related Articles

• Understanding Customer Orders

  ⏱︎ 1 minute Customer orders are the collection of items purchased by a customer, either from the online box office, or sold through the point of sale tool. They contain a lot of information that this article will break down. Order Details Shows the ...

• Looking Up a Customer or their Order

  ⏱︎ 3 minutes In this article you'll find how to look up a customer or their order. If a customer has a customer account, you will find all orders grouped in the account, or you can find individual orders as needed. Looking Up a Customer 1. Log in and ...

• Understanding Customer Accounts

  ⏱︎ 1 minute Customer accounts are where important customer details like purchase history, contact information, and customer notes and question answers are stored. It is also where you can access and affect past customer orders, like if you needed to ...

• Cancelled Tickets and How to Process Them

  ⏱︎ 1 minute Cancelling tickets will invalidate the tickets (and barcodes) and releases the tickets to be sold again. This does NOT do any kind of refund or exchange. 1. Log in and navigate to your department. 2. Access the order. 3. Scroll to the ...

• Linking a Guest Order to a Customer Account

  ⏱︎ 1 minute If a customer purchased via guest checkout, but has an existing customer account, you can link their guest checkout order into their account, so all their purchases will be in one location. 1. Log in and navigate into your department. 2. ...