Locking a Ticket Price to a Section

⏱︎ 3 minutes

I need to make a ticket plan with prices locked to sections: 

      1. Log in and navigate to your department. 

      2. On the left side menu, go to Box Office Manager → TICKET PLANS. 

      

      3. Click ADD NEW TICKET PLAN. 

      4. Enter the Ticket Plan Name.

We recommend making it related to the show,  or something that describes what’s been included in the ticket plan to make it easier to reference when setting up your event. 

      5. Click ADD NEW TICKET TYPE.

    6. Enter your ticket type details.

            a. Ticket Name: What your customer will see (like "Adult" or "Student")
            b. Ticket Status: Active (available) or Inactive (unavailable)

            c. Ticket Abbreviation: (Abv. for the ticket name, like "Adlt" or "Stdt")

            d. Available To: Everyone (available on customer site) or Point of Sale Only (only sellable by you in the POS tool)

            e. Ticket Price: Base price of tickets 

            f. Flex Fee: a processing fee you can charge to the customer, particularly to cover the BookTix Fee. 

Click AUTO FEE to automatically calculate what to charge in the Flex Fee in order to cover the BookTix Fee. 

            g. Cash Fees: An option to charge a different processing fee on a ticket paid for with cash. 

            h. Lock Ticket to Specific Seating Chart Categories: This is where you will lock the price to the section. Use this expander to check off to which sections prices apply. 

      7. Click ADD TICKET.

      8. Add any additional ticket types, repeating steps 6-7.

      9. Then, click SUBMIT TICKET PLAN. 

Your prices will now be locked to your seating chart within this new plan. 

I need to lock ticket prices of a pre-existing ticket plan to seating chart sections: 

1. On the left side menu, go to Box Office Manager → TICKET PLANS. 
         

      2. Find the ticket plan and click EDIT. 

      3. Click the pencil next to the ticket type. 

      4. Under Lock Ticket to Specific Seating Chart Categories, check off the section to which the price should be locked.

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      5. Click SAVE at the bottom of the popup. 

Note that the sections are labeled as CHART NAME: SECTION NAME. 

5. Click UPDATE TICKET PLAN and you are done! 

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