Setting Up an Event
⏱︎ 3 minutes
In order to sell tickets, you will need to set up an event.
Events can include shows, concerts, games, festivals, and more!
1. Log in and navigate to your department.
Seating charts are only for reserved seating, tables, or general admission sections at varying price levels. If your seating will be general admission, you will not need to set up a seating chart.
Once you have created the above, you can put your event together.
3. On the left side menu, go to Box Office Manager → EVENTS.
4. Click ADD NEW EVENT.
5. Fill out the form on this page. When completed, click SUBMIT EVENT.
You can only select one seating chart/ticket plan for the event within this form, however you can change them for individual dates in the event after it has been set up.Related Articles
Setting Up an Event using the TRW Show Builder
⏱︎ 3 minutes The TRW Show Builder lets you autofill information from TRW for your event. In order to sell tickets using the TRW Show Builder, you will need to set up a new event. 1. Log in and navigate to your department. 2. Set up any ticket plans, ...A Show and a Performance vs. an Event and a Date
⏱︎ 30 seconds A "Show" and an "Event" both refer to the overarching event. A "Performance" and a "Date" both refer to the individual dates and times of the event. For example, you might be hosting a production of Guys and Dolls, or a Gala Fundraiser. ...Cancelling an Event
⏱︎ 3 minutes To cancel the event, you will need to turn off any existing sales and contact your customers. Turning Off Sales 1. On the left side menu, go to Box Office Manager → EVENTS. 2. Click EVENT MANAGER next to the event you need to cancel. 3. ...Adding Event Details
⏱︎ 3 minutes Within the Event Manager there are two main locations to add event details: Event Information and Event Descriptions. Event Information includes the information from your initial event set up like venue, ticket plan, seating charts, and ...Event Information vs. Event Descriptions
⏱︎ 30 seconds Event Information will be the functional event details that you chose during your event set up. This includes the event name, dates, venue, etc. - all the required information to sell the event. Event Descriptions will be any additional ...