Linking a Guest Order to a Customer Account

⏱︎ 1 minute

If a customer purchased via guest checkout, but has an existing customer account, you can link their guest checkout order into their account, so all their purchases will be in one location. 

      1. Log in and navigate into your department.

      2. On the left side menu, go to Customer Relationship Management → CUSTOMER SEARCH TOOL.

      

      3. Search the customer information, and scroll down to the GUEST ACCOUNTS section.

      4. Click VIEW ORDER next to the needed order. 

      5. Click LINK TO CUSTOMER ACCOUNT.

      

    

     

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      6. Use the search fields and find the customer.

      7. Click LINK ORDER NOW, then click YES. 

      

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And you're done! The guest order will now be found within that customer login account. 

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