How do I get paid?

How do I get paid?

To be paid for the first time from BookTix, you have 3 steps:                                                                                                                                    
1. Opt for Check or ePayment via BookTix, or setup Direct Deposit via Stripe 
2. Add a Payment Address for BookTix Payments
3. Close Event Sales

Any time after, unless you would like payment to go to a new location, you can skip right to step 3- closing event sales! 
Note that you need to close sales on Events, Packages, Donation Campaigns, and Items as well in order to get paid. 
Direct Deposit via Stripe does not require you to close things to get paid, you will simply receive payments at your specified intervals.

Estimated Payment Timelines*:

*Following the date you close an Event, Package, Item, or Donation Campaign

Payments are processed on Mondays, Wednesdays, and Fridays.
Check: 2-10 days after processing, based on your location
Epayment: 2-7 business days after processing, based on speed of your bank


1. Opt for Check or ePayment 

From the Organization Dashboard, click BALANCES AND PAYMENTS under the FINANCIAL MANAGEMENT header, then click PAYMENT SYSTEM OPTIONS

Scroll down on this page, and you'll see Check Payments By Mail and Electronic Payment via ACH. 
Click the blue ADD CHECK PAYMENT LOCATION or ADD ELECTRONIC PAYMENT ACCOUNT based on which type of payment you would like to receive. 


2.  Add a Payment Address

If you are opting to be paid via check, in the ADD PAYMENT LOCATION popup,  enter the address to which the check should be mailed. In the DEPARTMENTS section, click any departments that this address is applicable. (TIP: to click more than one department, use the keystroke COMMAND+CLICK on a Mac, or CTRL+CLICK on a PC!) Click ADD when you're done! 
The address you enter for your check will then be reviewed by BookTix Staff, and we will reach out if we have any questions. 

If you are opting to be paid via electronic payment, fill out your Bank information including account type, routing, and account numbers.  In the DEPARTMENTS section, click any departments that this address is applicable. (TIP: to click more than one department, use the keystroke COMMAND+CLICK on a Mac, or CTRL+CLICK on a PC!) Confirm permission and accuracy of your information, and click ADD to add your account!


Once you have entered all of your account information, a small deposit of a few cents will be deposited into your account as a test payment to ensure that the account has been properly setup within our system. You should see our test deposit in your account within 2-3 business days.
 Once you confirm with your bank that a deposit has been received into the correct account, log back into BookTix to confirm the deposit has been received. Click the green CONFIRM button next to your account details on the Payment System Options page in your BookTix admin portal.


3. Close Sales

EVENTS:
After the event has been completed , closing sales is your final step before receiving payment. 
To close event sales, navigate into your department, and under the Box Office header, click EVENTS
Then, click EVENT MANAGER next to the event you wish to close, and navigate via the top bar into EVENT INFORMATION. This is where all the stages of your event are held, including confirming the show and setting it to public! 



Under the stages section on the right, click CLOSE NOW. 



Check off the checkbox to confirm you're ready to close the event, then click CLOSE NOW. 

And you're done! 


Closing Packages, Items, or Donation Campaigns:
Navigate to your Box Office Menu, and select whatever you need to close: Items, Packages, or Donations.



Click VIEW on your Package, Item, or Donation Page:


On your Package, Item, or Donation page, click the CLOSE button.
Note: this button will say "Close Package," "Close Item," or "Close Campaign" depending on your selection.


You will be prompted to confirm that you are ready to close:


Note that you need to close sales on Events, Packages, Donation Campaigns, and Items as well in order to get paid, and you will not be able to issue refunds or exchanges once closed. 



    • Related Articles

    • How do I set up my check payment?

      There are two steps in order to be paid via check - setting up the address to which to send your check, and closing the event when it has been completed. Setting up your check address: From the Organization Dashboard, click BALANCES AND PAYMENTS ...
    • Can I request payment before my event is over?

      Yes! We offer an advance payout feature to groups that have requested it. We can write an "early" check or epayment for a portion of your proceeds before an event closes to help our organizations with cash flow, if preferred. This must be requested, ...
    • How do I add or edit my Payment Address?

      Your organizational administrators can manage your payment locations from the organization dashboard. To begin, log in to your administrator portal. Your check will be made out to the address listed for your department under the BALANCES AND ...
    • How do I set up ePayments?

      Electronic Payments via ACH, or ePayments, is a method of payout through a direct electronic money transfer between banks, instead of check payments. It can be setup in your BookTix Admin Portal. Please note: electronic payment is not direct deposit; ...
    • What are my payout options?

      BookTix currently offers three payout options for US clients: Check Payment by Mail Electronic Payment via ACH* Direct Deposit via Stripe *ePayment is not currently available for Canada accounts. Check Payment by Mail will send you a paper check that ...