How do I get paid?
To be paid for the first time from BookTix, you have 3 steps:
1. Opt for Check or ePayment via BookTix, or setup Direct Deposit via Stripe
2. Add a Payment Address for BookTix Payments
3. Close Event Sales
Any time after, unless you would like payment to go to a new location, you can skip right to step 3- closing event sales!
Note that you need to close sales on Events, Packages, Donation Campaigns, and Items as well in order to get paid.
Direct Deposit via Stripe does not require you to close things to get paid, you will simply receive payments at your specified intervals.
Estimated Payment Timelines:
Following the date you close an Event, Package, Item, or Donation Campaign
Payments are processed on Mondays, Wednesdays, and Fridays.
Check: 2-10 days after processing, based on your location
Epayment: 2-7 business days after processing, based on speed of your bank
Note: Stripe Connect Payments will be sent via Direct Deposit at your specific Payment Intervals (daily, weekly, or monthly).
Note: Stripe Connect Payments will be sent via Direct Deposit at your specific Payment Intervals (daily, weekly, or monthly).
This guide will outline CHECK or EPAYMENT only.
To learn about setting up Direct Deposit via Stripe Connect, please click here: HOW TO SETUP STRIPE CONNECT
1. Opt for Check or ePayment
From the Organization Dashboard, click BALANCES AND PAYMENTS under the FINANCIAL MANAGEMENT header, then click PAYMENT SYSTEM OPTIONS.
Scroll down on this page, and you'll see Check Payments By Mail and Electronic Payment via ACH.
Click the blue ADD CHECK PAYMENT LOCATION or ADD ELECTRONIC PAYMENT ACCOUNT based on which type of payment you would like to receive.
Click the blue ADD CHECK PAYMENT LOCATION or ADD ELECTRONIC PAYMENT ACCOUNT based on which type of payment you would like to receive.
2. Add a Payment Address
If you are opting to be paid via check, in the ADD PAYMENT LOCATION popup, enter the address to which the check should be mailed. In the DEPARTMENTS section, click any departments that this address is applicable. (TIP: to click more than one department, use the keystroke COMMAND+CLICK on a Mac, or CTRL+CLICK on a PC!) Click ADD when you're done!
The address you enter for your check will then be reviewed by BookTix Staff, and we will reach out if we have any questions.
If you are opting to be paid via electronic payment, fill out your Bank information including account type, routing, and account numbers. In the DEPARTMENTS section, click any departments that this address is applicable. (TIP: to click more than one department, use the keystroke COMMAND+CLICK on a Mac, or CTRL+CLICK on a PC!) Confirm permission and accuracy of your information, and click ADD to add your account!
Once you have entered all of your account information, a small deposit of a few cents will be deposited into your account as a test payment to ensure that the account has been properly setup within our system. You should see our test deposit in your account within 2-3 business days.
Once you confirm with your bank that a deposit has been received into the correct account, log back into BookTix to confirm the deposit has been received. Click the green CONFIRM button next to your account details on the Payment System Options page in your BookTix admin portal.
3. Close Sales
EVENTS:
After the event has been completed , closing sales is your final step before receiving payment.
To close event sales, navigate into your department, and under the Box Office header, click EVENTS.
Then, click EVENT MANAGER next to the event you wish to close, and navigate via the top bar into EVENT INFORMATION. This is where all the stages of your event are held, including confirming the show and setting it to public!
Under the stages section on the right, click CLOSE NOW.
Check off the checkbox to confirm you're ready to close the event, then click CLOSE NOW.
And you're done!
Closing Packages, Items, or Donation Campaigns:
Navigate to your Box Office Menu, and select whatever you need to close: Items, Packages, or Donations.
Click VIEW on your Package, Item, or Donation Page:
On your Package, Item, or Donation page, click the CLOSE button.
Note: this button will say "Close Package," "Close Item," or "Close Campaign" depending on your selection.
Note: this button will say "Close Package," "Close Item," or "Close Campaign" depending on your selection.
You will be prompted to confirm that you are ready to close:
Note that you need to close sales on Events, Packages, Donation Campaigns, and Items as well in order to get paid, and you will not be able to issue refunds or exchanges once closed.
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How do I set up my check payment?
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