Resend Tickets & Orders to Customers | Booktix Help

How do I resend a customer’s order or tickets to them?

      1. Log in and navigate to your department.
      2. Access the order. 
      3. Scroll to the second table called Ticket Adjustments.
      4. Click either: 
            a. EMAIL ORDER to send the full order
            b. EMAIL PDF TICKETS to choose specific tickets to send 
            c. SMS E-TICKET to resend electronic tickets
Alert
If using option b or c, and only sending individual tickets in the order, check off what you would like to send. ​


      5. Enter the email address or phone number, and click SEND.
And you're done! They'll receive either an email or SMS of their tickets/order shortly. 


    • Related Articles

    • How do I look up a customer or their order?

      Looking Up a Customer 1. Log in and navigate to your department. 2. Under Customer Relationship Management on the left side bar, click CUSTOMER SEARCH TOOL. 3. Search for the customer. 4. Click ACCESS ACCOUNT either under Log In Accounts or the ...

    • How do I link a guest order to a customer account?

      1. Navigate into your department. 2. Under CUSTOMER RELATIONSHIP MANAGEMENT on the left side bar, click CUSTOMER SEARCH TOOL. 3. Search the customer information. 4. Scroll down to the GUEST ACCOUNTS section. 5. Click VIEW ORDER next to the needed ...

    • What are cancelled tickets? How do I do this?

      Cancelling tickets will invalidate the tickets (and barcodes) and releases the tickets to be sold again. This does NOT do any kind of refund or exchange. 1. Log in and navigate to your department. 2. Access the order. 3. Scroll to the second table ...

    • How do I create a customer log in account from the admin portal?

      1. Navigate into your department. 2. Under CUSTOMER RELATIONSHIP MANAGEMENT in the left side bar, click CREATE CUSTOMER ACCOUNT. 3. Fill out the form for the customer. With the checkbox at the end of the form, you can choose to send them the ...

    • How do I turn on/off Guest Checkout?

      if you have both options available, when customers make purchases from the customer site, they can choose to either purchase via a customer log in account or via guest checkout. 1. Log in to your administrator portal. Go to the ORGANIZATION DASHBOARD ...