How do I resend a customer’s order or tickets to them?
Resending an order or tickets to a customer is easy! This option, along with functions like exchanging, refunding, and canceling tickets, all live within the customer's order. First, log in to your administrator portal, and access your department by clicking GO TO DEPARTMENT and navigating into the department for which the customer purchased.
To begin, you can either search by Customer's Name or by Order Number.
If you have the customer's name:
1. Under Customer Relationship Management (CRM) on the left side menu, click CUSTOMER SEARCH TOOL.
2. Search for the customer and click ACCESS either under Log In Accounts or Guest Accounts, depending on the account type they have.
3. From their account, click into the order containing what needs to be resent.
4. Once in the order, scroll to the second table called Ticket Adjustments and click either EMAIL ORDER to send the full order, EMAIL PDF TICKETS to choose specific tickets to send, or SMS E-TICKET to resend electronic tickets.
5. 4. If only sending individual tickets in the order, check off what you would like to send. Enter the email address or phone number, and click SEND.
And you're done! They'll receive either an email or SMS of their tickets/order shortly.
If you have the customer's order number:
1. Under Reports on the left side menu, click ORDER HISTORY.
2. Search for the order number and click the order number to access it.
3. Once in the order, scroll to the second table called Ticket Adjustments and click either EMAIL ORDER to send the full order, EMAIL PDF TICKETS to choose specific tickets to send, or SMS E-TICKET to resend electronic tickets.
4. If only sending individual tickets in the order, check off what you would like to send. Enter the email address or phone number, and click SEND.
And you're done! They'll receive either an email or SMS of their tickets/order shortly.
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