How to Cancel an Event in BookTix – Disable Sales & Notify Customers | BookTix Help

How do I cancel my event?

Info
Canceling an event is two steps: turning off existing sales, and contacting your customers.

Turning Off Sales

  1. Log in and navigate to your department.
  2. Under the Box Office header on the left side, click EVENTS.
  3. Click EVENT MANAGER next to the event you need to cancel. 
  4. Click EVENT INFORMATION on the top header bar. 
  5. Find the event stages on the right.
  6. Change the Public Sale Status from PUBLIC to PRIVATE. 
  7. Turn off SHOW ON HOMEPAGE.  
  8. Click UPDATE




Contacting Your Customers

Follow along with this tutorial on how to email your customers from within BookTix to let them know of the canceled event. 
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