Cancelling an Event

To cancel the event, you will need to turn off any existing sales and contact your customers.

Turning Off Sales 

1. Look under the Box Office header on the left side, then click EVENTS. 

2. Click EVENT MANAGER next to the event you need to cancel. 

3. Click EVENT INFORMATION on the top header bar. 

4. On the right side, you'll see your event's stages. Change the Public Sale Status from PUBLIC to PRIVATE, and turn off SHOW ON HOMEPAGE, then click UPDATE. 

Contacting your Customers

You can contact your customers through BookTix, or download your email list and contact them separately. 

• Related Articles

• Adding Event Details

  Within the Event Manager there are two main locations to add event details: Event Information and Event Descriptions. Event Information includes the information from your initial event set up like venue, ticket plan, seating charts, and more. Event ...

• Setting Up an Event

  ⏱︎ 3 minutes In order to sell tickets, you will need to set up an event. Events can include shows, concerts, games, festivals, and more! <span ...

• Postponing your Event

  Postponing the event will require two steps: moving the dates in the system, and contacting your customers to notify them of the change. Any tickets purchased for the initial dates will remain valid when you reschedule them. Postponing the Event Log ...

• Editing your Event or Event Dates

  Editing the Overall Event 1. Log in and navigate to your department. 2. Under the Box Office header, click EVENTS. 3. Click EVENT MANAGER next to the event you wish to edit. 4. Click EVENT INFORMATION from the top navigation bar. This page will ...

• Event Information vs. Event Descriptions

  ⏱︎ 30 seconds Event Information will be the functional event details that you chose during your event set up. This includes the event name, dates, venue, etc. - all the required information to sell the event. Event Descriptions will be any additional ...