How do I cancel my event?
Canceling an event is two steps: turning off existing sales, and contacting your customers.
Turning Off Sales
- Log in and navigate to your department.
- Under the Box Office header on the left side, click EVENTS.
- Click EVENT MANAGER next to the event you need to cancel.
- Click EVENT INFORMATION on the top header bar.
- Find the event stages on the right.
- Change the Public Sale Status from PUBLIC to PRIVATE.
- Turn off SHOW ON HOMEPAGE.
- Click UPDATE.
Contacting Your Customers
Follow along with this tutorial on how to email your customers from within BookTix to let them know of the canceled event.
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