Exchanging Tickets in a Package
⏱︎ 1 minute
If a ticket was booked via a package, it's exchange must be done within the package itself.
2. Scroll down and click the REDEEM PACKAGE to take you to the event list for redemption.
3. Find the event whose selection you would like to exchange.
4. Click the UNREDEEM button next to that event.
5. Select the ticket(s) you wish to exchange and click UNREDEEM.
6. Click REDEEM and follow the prompts to select the new date and time.
Related Articles
Setting Up a Package
⏱︎ 2 minutes There are two kinds of package set ups - a Standard Package and a Flex Package. A Standard Package will offer a set number to each event/item/campaign. A Flex Package offers number of tickets that can be used across events. For example, ...Scanning Tickets
⏱︎ 3 minutes Scanning tickets is how you can check in customers when they arrive at your event. There are two scanning options - using a handheld scanner in conjunction with the website, or using a scanning app. Handheld Scanning 1. Acquire a QR Code ...Printing Will Call Tickets
⏱︎ 1 minute 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → EVENTS. 3. Click EVENT MANAGER next to the event for which you wish to view your will call list. 4. Click DATE MANAGER on the top header bar. ...Putting an Ad on Tickets
⏱︎ 3 minutes You can add ads onto tickets specific to each event. Below will demonstrate how to add an ad, and how it will appear. Adding an Ad 1. Log in and navigate to your department 2. Create a New Event/Edit an Existing Event For a New Event ...Setting Up a Sponsorship
⏱︎ 3 minutes Sponsorships give you the option to create a group that includes individual sponsorship levels (i.e. Gold, Silver, and Bronze) that can be assigned event tickets, items, or separate benefits. Creating Your Sponsorship Step 1: Making the ...