Differences Between Refunds and Exchanges
⏱︎ 30 seconds
When looking in an order, you will find two tables. The first table is for editing money within the order, and the second table is for editing the tickets within an order.
In this first table you will find options for exchanging and refunding.
An exchange is when you want to keep the money but swap the seats from one location to another or from one performance to another. Exchanged tickets are when the seats purchased by a patron are released, in exchange for a new set of tickets.
A refund happens when releasing tickets for sale and refunding the patron’s payment. You can refund the money without or without canceling their ticket and re-releasing it to public sale.
Wanting to keep the money, but invalidate the ticket? This is canceling a ticket - read more here.