How to Change Ticket Prices After Opening Sales

There are two ways to change prices:  You can either swap the entire ticket plan used on an event date, or update the ticket prices within the existing plan. 

Swap the entire ticket plan: 

if you intended to make this same change and movement on other events. For example, this route is best if the event used one set of prices for the first week of sales, then moved into a second set of prices for the second week of sales.

Change prices within the existing plan:

if you forsee these being the new permanent prices. For example, this is the route if you are selling tickets to your spring musical and have decided to raise your prices from $15.00 to $18.00. 

Swapping the Entire Ticket Plan

      1. Log in and navigate to your department. 

      2. Add the new ticket plan.

      3. Under the Box Office header, click EVENTS. 

      4. Click EVENT MANAGER next to your events. 

      5. Click DATE MANAGER along the top bar. 

      6. Click the date you wish to update.

      7. In the Date Information tab, click EDIT. 

      8. Use the Ticket Plan dropdown to select the new ticket plan. 

      9. Click UPDATE at the bottom of the popup. 

You may need to scroll down in the pop up to see the button. 

And you're done! Repeat steps 6-9 if you need to change additional dates. 

Changing Prices Within the Ticket Plan

      1. Log in and navigate to your department. 

      2. Under the Box Office header, click TICKET PLANS. 

      3. Find your ticket plan for your event, and click EDIT. 

      4. Deactivate old ticket types. 

            a. Click the pencil next to the ticket type. 

            b. Change Ticket Status from ACTIVE to INACTIVE. 

            c. Click SAVE TICKET. 

      5. Click ADD NEW TICKET TYPE to add new prices. 

            a. Fill out the form with the required information. 

            b. Click ADD TICKET. 

      6. Click UPDATE TICKET PLAN. 

And you're done!

The new prices will automatically be active within your event. This will not change the ticket price on tickets that had already been sold. 

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