Can I change ticket prices once a show goes on sale?
There are two ways to change prices, and the way you change them will depend on what you wish to do.
All ticket types (ie. Adult Ticket, Student Ticket) live within a Ticket Plan. When changing ticket prices, you can either swap the entire ticket plan used on an event date, or update the ticket prices within the existing plan.
You would want to swap the entire ticket plan if you intended to make this same change and movement on other events. For example, this route is best if the event used one set of prices for the first week of sales, then moved into a second set of prices for the second week of sales.
You would want to update the prices within the existing plan if you forsee these being the new permanent prices. For example, this is the route if you are selling tickets to your spring musical and have decided to raise your prices from $15.00 to $18.00 for the coming year.
To swap the entire ticket plan, first, create your new ticket plan. To do this, log in to your administrator portal, then access your department by clicking GO TO DEPARTMENT and navigating into the department that is hosting your event.
1. Under the left navigation bar, look under the BOX OFFICE section and click TICKET PLANS.
2. Then, click ADD TICKET PLAN and build your ticket plan with the ADD NEW TICKET TYPE button.
3. Once the plan is built, under the BOX OFFICE section, click EVENTS, then EVENT MANAGER next to your event.
4. From the Event Manager, click DATE MANAGER along the top bar.
5. In the first tab of Date Information, click EDIT. In here, you can update the TICKET PLAN dropdown to your newly created plan.
To update the prices within the existing plan, log in to your administrator portal, then access your department by clicking GO TO DEPARTMENT and navigating into the department that is hosting your event.
1. Under the left navigation bar, look under the BOX OFFICE section and click TICKET PLANS.
2. Find the ticket plan you are using on your event, and click EDIT.
3. First, you'll need to deactivate any ticket types that will no longer be used. Click the pencil next to the ticket type, and change the Ticket Status from ACTIVE to INACTIVE and click SAVE TICKET.
4. Then, ADD NEW TICKET TYPE and create a new ticket type with the correct price, clicking ADD TICKET when you are done. You are welcome to have this new ticket type have the same name and abbreviation as the deactivated one!
5. Once you have added the ticket types, click UPDATE TICKET PLAN and you are done!
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