Financial Management
Where do I see my payments?
Payments are by department, meaning in order to see what payouts you have received, you'll first need to navigate into your department. First, log in to your administrator portal, and access your department by clicking GO TO DEPARTMENT and navigating ...
How to run a Sales Tax Report
Note: You must have set up a Sales Tax rate in your BookTix account on one or all of your departments, and completed transactions, in order to run a Sales Tax Report. How to Run a Sales Tax Report 1. From the Organization Dashboard (the gear icon top ...
How do I to exclude Items, Packages, or Tickets from Sales Tax?
Note: You must have set up a Sales Tax rate in your BookTix account on one or all of your departments in order to mark things as Tax Exempt. How to Exclude Items, Tickets, or Packages from Tax You can mark anything for sale in your BookTix account as ...
How do I charge sales tax?
You can opt to charge and track sales tax on transactions in your BookTix account. When you use this option, taxes are charged on all orders, but options are available to add exceptions to specific departments and mark things as tax exempt. Note: ...
How to setup Direct Deposit via Stripe Connect
Stripe Connect is a direct deposit payout option that allows you to opt for daily, weekly, or monthly deposits directly to your Stripe account, setup through your BookTix account. If you require your payouts to be specific (i.e. event-based or ...
How do I get paid?
To be paid for the first time from BookTix, you must complete 3 steps: 1. Opt for Check or ePayment via BookTix, or setup Direct Deposit via Stripe 2. Add a Payment Address for BookTix Payments 3. Close Event Sales Any time after, unless you would ...
How do I run a sales report?
Sales reports, or "revenue reports", will be found within each event, item, package, and campaign. Event Sales Report: Log in to the administrator portal, and under the Box Office header along the left side, click EVENTS. Then, click EVENT MANAGER ...
What are my payout options?
BookTix currently offers three payout options for US clients: Check Payment by Mail Electronic Payment via ACH* Direct Deposit via Stripe *ePayment is not currently available for Canada accounts. Check Payment by Mail will send you a paper check that ...
How do I set up ePayments?
Electronic Payments via ACH, or ePayments, is a method of payout through a direct electronic money transfer between banks, instead of check payments. It can be setup in your BookTix Admin Portal. Please note: electronic payment is not direct deposit; ...
How do I set up my check payment?
There are two steps in order to be paid via check - setting up the address to which to send your check, and closing the event when it has been completed. Setting up your check address: From the Organization Dashboard, click BALANCES AND PAYMENTS ...
How do I add or edit my Payment Address?
Your organizational administrators can manage your payment locations from the organization dashboard. To begin, log in to your administrator portal. Your check will be made out to the address listed for your department under the BALANCES AND ...
Do you charge us a fee for reprints?
No! We don't charge you to reprint a ticket that someone purchased online, so if someone comes without their ticket, you can look up their order and print it for them to be scanned. If you need to look up an order, begin by logging in to your ...
What is a chargeback?
In rare instances, when a patron calls their credit card and disputes their bill for tickets purchased, a chargeback is instituted. Just for their compliant, BookTix is charged a fee by the bank which we pass on to you (currently $15). On your ...
Can I request payment before my event is over?
Yes! We offer an advance payout feature to groups that have requested it. We can write an "early" check or epayment for a portion of your proceeds before an event closes to help our organizations with cash flow, if preferred. This must be requested, ...
Popular Articles
How do I process a transaction using the Point of Sale tool?
Processing a transaction in the point of sale tool is very similar to the experience of the customer purchasing a ticket. First, log in to your administrator portal, and access your department by clicking GO TO DEPARTMENT and navigating into the ...
What is a chargeback?
In rare instances, when a patron calls their credit card and disputes their bill for tickets purchased, a chargeback is instituted. Just for their compliant, BookTix is charged a fee by the bank which we pass on to you (currently $15). On your ...
Can we pre-print tickets to sell at the door?
Each seat has an assigned ticket, so you are not able to print unassigned tickets. If you wish to pre-print tickets, you will need to use the Point of Sale tool to "book an order" of tickets, which you could then sell as cash. Related Articles: What ...
Can we forgo scanning? What are our alternatives?
Absolutely. In cases where scanners are not preferred, you can rip stubs on hard tickets and collect online tickets. If you want to verify purchases, you can download and print out a list of all purchased tickets. If you wanted to keep track of ...
How do I create and manage admin accounts?
Admin accounts allow your staff to log in to your admin portal. There are a five types of accounts - Organization Administrator, Department Administrator - Manager, Department Administrator - Standard, Department Administrator - Limited, and ...