Account Settings
What is my Verification PIN and how do I find it?
For your safety and security, all admins reaching out to customer support via phone or chat will need to provide a Verification PIN to verify their identity and the account they have access to. In some scenarios, you may also be asked via email. ...
How do I get my customer contact list for a specific date and time?
This tutorial is event-specific and would be used if you need to contact customers attending a specific event. If you wish to export the customer contact list for the entire account, view this tutorial. 1. Log in to your administrator portal, then ...
What are the different administrator account access levels?
Any staff or volunteers who need access to your admin portal will need an account to login. Accounts can be set up and managed by an existing Organization Administrator, or by BookTix Staff. To begin, log in to your administrator portal. There are ...
How do I create and manage admin accounts?
Admin accounts allow your staff to log in to your admin portal. There are a five types of accounts - Organization Administrator, Department Administrator - Manager, Department Administrator - Standard, Department Administrator - Limited, and ...
Where can I access the Terms of Service?
The BookTix Terms of Service can be found on booktix.com/terms. Our Terms of Service are a standard, click-through agreement that are accepted upon setting up your account. Related Articles: What is a customer portal? How do I create and manage admin ...
How do I download my customer contact list?
There are two customer contact list options and which you choose will depend on the list's purpose and your access level in the admin portal. The first is a full organization-wide contact list, only accessible by Organization Admins, and will include ...
What's the difference between the organization, the department, and the department group?
These groupings are ways to arrange your site based on the structure of your organization. You will have your Organization and at least 1 department, though those can be the same thing. The Organization- This will be the overarching organization that ...
What do I need to know for the day of my event?
Congrats on making it to your event! Below are few reminders and recommendations. 1. If you choose to use any equipment, please make sure to test your equipment well before the day of your event. The closer you are to the event, the less time we have ...
What should I do if our Internet goes down?
We recommend downloading the ticket report for your event ahead of time from BOX OFFICE> EVENTS> EVENT MANAGER> TICKET COUNTS> EXPORT EVENT TICKET LIST in case your internet does go down. You will then be able to check off customers as they arrive, ...
What link do I give my audience to purchase tickets?
Your address to purchase tickets will be your client ID, followed by booktix.com. For example: If your client ID is "abc," the link for your audience to purchase tickets address would be abc.booktix.com. Another way to think of this is that your ...
How do I add Social Media Links?
There are three locations to add social media links. The first will be for your generic, organization based social media, and the second will be for department specific, generic social media, and the third for event specific social media. To begin, ...
Can other groups within our organization use the system as well?
Yes! Some of our clients, like schools, use us for theatre, music, dance, athletics, etc. Your organization can utilize the departments option to set up subgroups. This will allow them to set up events and have payments go to different locations, as ...
What is my link for customers? Can I make it something easier?
The link for your customers will be everything prior to "/admin" in your admin portal URL. So, if you are logging into demo.booktix.com/admin, the customer site would be demo.booktix.com. The "demo" of this url is what we refer to as your Client ID. ...
How do I customize my site with my logo and colors?
There are two locations to customize your site: one within the department and one within the organization. To begin, log in to your administrator portal. If you are an organization admin, you will be able to customize the organization page. 1. In the ...
Can I have a general login to share with my staff?
No, you cannot have a shared account. Having an individual login for each person you allow to sell tickets is a requirement we pass on from a PCI compliance standard. It's required to ensure that, in the case of a problem, we can determine which user ...
What is a customer portal?
This is the site your customers will visit to purchase tickets for your event, items, packages, and make donations. Your customer portal will be everything prior to "/admin" within your URL - so, if you are logging in to demo.booktix.com/admin, the ...
What is customer support email/phone number and where is it displayed?
The customer support email and phone number are provided to your customer so they can contact you for help with any questions they may have. This should be your organization's email and phone number, not the BookTix client help desk contact ...
How do I update my Organization Profile?
Your organization profile will hold your organization details like your organization address, your client ID, your contact information for your customers, and any additional legal documents. To begin, log in to your administrator account. 1. From the ...
How do I update my administrator password?
There are two ways to update your administrator password. If you are able to log in with your current password and wish to update it, first log in to your admin account. Then, on the top right corner click the user icon, and a drop down menu will ...
Popular Articles
How do I process a transaction using the Point of Sale tool?
Processing a transaction in the point of sale tool is very similar to the experience of the customer purchasing a ticket. First, log in to your administrator portal, and access your department by clicking GO TO DEPARTMENT and navigating into the ...
What is a chargeback?
In rare instances, when a patron calls their credit card and disputes their bill for tickets purchased, a chargeback is instituted. Just for their compliant, BookTix is charged a fee by the bank which we pass on to you (currently $15). On your ...
Can we pre-print tickets to sell at the door?
Each seat has an assigned ticket, so you are not able to print unassigned tickets. If you wish to pre-print tickets, you will need to use the Point of Sale tool to "book an order" of tickets, which you could then sell as cash. Related Articles: What ...
Can we forgo scanning? What are our alternatives?
Absolutely. In cases where scanners are not preferred, you can rip stubs on hard tickets and collect online tickets. If you want to verify purchases, you can download and print out a list of all purchased tickets. If you wanted to keep track of ...
How do I create and manage admin accounts?
Admin accounts allow your staff to log in to your admin portal. There are a five types of accounts - Organization Administrator, Department Administrator - Manager, Department Administrator - Standard, Department Administrator - Limited, and ...