Account Settings
Setting Online Sales Closing Time
1. Log in to your account and navigate to your department. 2. Under the Settings header, click DEPARTMENT SETTINGS. 3. Edit field next to "What time would you like sales to auto-close before each event date?" 4. And you're done!
Verification PIN
⏱︎ 2 minutes This tutorial will guide you through using the Verification PIN. This is a security measure to ensure that any changes made to your organization are done by approved organization members. What is my Verification PIN? The Verification PIN ...
Event-Specific Customer Contact List
⏱︎ 1 minute This tutorial is the event-specific contact list. To export the customer contact list for the entire account, view this tutorial. 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → EVENTS. 3. ...
Administrator Account Access Levels
⏱︎ 30 seconds Any staff or volunteers who need access to your admin portal will need an account to login. Accounts can be set up and managed by an existing Organization Administrator, or by BookTix Staff. There are five types of administrator ...
Creating and Editing Administrator Accounts
⏱︎ 3 minutes Administrator accounts allow your staff to log in to your administrator portal. For more information on the types of access levels an administrator can have, view this tutorial. How you create and manage administrator accounts will ...
Terms of Service
⏱︎ 30 seconds The BookTix Terms of Service can be found on booktix.com/terms. Our Terms of Service are a standard, click-through agreement that are accepted upon setting up your account.
Organization-Wide Customer Contact List
⏱︎ 1 minute This tutorial is for the full organization-wide contact list, and will include any customers who opted in to marketing. To export the event- specific contact list, view this tutorial. This list is only accessible by Organization ...
The Organization vs. the Department
⏱︎ 30 seconds These groupings are ways to arrange your site based on the structure of your organization. You will have your Organization and at least 1 department, though those can be the same thing. The Organization- This will be the overarching ...
Before the Day of your Event
⏱︎ 30 seconds Preparing for your show will involve familiarizing yourself with your equipment and the system, to ensure your day runs smoothly. 1. If you choose to use equipment, test it well before the day of your event. a. Learn how to scan. b. ...
Poor Internet Connection
⏱︎ 30 seconds If your venue has poor internet, you can help yourself be prepared by considering the following: Download the ticket report for your event ahead of time. You will then be able to check off customers as they arrive, and once your ...
Adding Your Social Media Links
⏱︎ 3 minutes There are three locations to add social media links. The first will be for your generic, organization based social media, and the second will be for department specific, generic social media, and the third for event specific social ...
Using BookTix with Multiple Clubs
⏱︎ 30 seconds Some of our clients, like schools, use us for their various clubs within their organization, such as theatre, music, dance, athletics, etc. Your organization can utilize the departments option to set up subgroups. This will allow them ...
Your Ticket Buyer Website
⏱︎ 1 minute The link for your customers will be everything prior to "/admin" in your admin portal URL, which is your webpage address. So, if you are logging into demo.booktix.com/admin, the customer site would be demo.booktix.com. The "demo" of this ...
Customizing your Site
⏱︎ 2 minutes There are two locations to customize your site: one within the department and one within the organization. Department Level Theming Organization Level Theming Department Level Theming <span class="size" ...
Shared Login for Staff
⏱︎ 30 seconds No, you cannot have a shared account. Having an individual login for each person you allow to sell tickets is a requirement we pass on from a PCI compliance standard. It's required to ensure that, in the case of a problem, we can ...
Understanding the Customer Information for Audience Section
⏱︎ 30 seconds When setting up your Organization Profile, you will fill out Customer Information for Audience, which includes customer support email and phone number are provided to your customer so they can contact you for help with any questions ...
Updating your Organization Profile
⏱︎ 1 minute Your organization profile will hold your organization details like your organization address, your client ID, your contact information for your customers, and any additional legal documents. 1. Log in and navigate to the organization ...
Updating your Administrator Password
⏱︎ 1 minute There are two ways to update your administrator password: If you are able to log in with your current password, or if you are not able to log in with your current password. You're Able to Log In with your Current Password 1. Log in to ...
Recent Articles
Requesting a New Seating Chart
⏱︎ 30 seconds Currently, all seating charts will be made through the BookTix team. Please fill out this form and we can set up a new chart for you. Additionally, you can find this form by navigating to your department, then on the left side menu, go ...
Adding a New Ticket Plan
⏱︎ 2 minutes <span class="size" style="font-size:16px;line-height:normal">&amp;lt;span class=&amp;quot;size&amp;quot; ...
Closing Sales
⏱︎ 3 minutes You need to close sales in order to get paid, and will not be able to issue refunds or exchanges once closed. Event Sales Packages, Items, Donation Campaigns, or Sponsorships Sales Event Sales 1. Log in and navigate to your department. ...
Setting Online Sales Closing Time
1. Log in to your account and navigate to your department. 2. Under the Settings header, click DEPARTMENT SETTINGS. 3. Edit field next to "What time would you like sales to auto-close before each event date?" 4. And you're done!
Using Different Ticket Plans on Different Dates
⏱︎ 1 minute 1. Create both ticket plans. 2. Add your event. Select whichever ticket plan will be used most often. 3. On the left side menu, go to Box Office Manager → EVENTS. 4. Click EVENT MANAGER next to your event. 5. Click DATE MANAGER. 6. Click ...