Account Settings
How do I set the time when online sales close?
1. Log in to your account and navigate to your department. 2. Under the Settings header, click DEPARTMENT SETTINGS. 3. Edit field next to "What time would you like sales to auto-close before each event date?" 4. And you're done!
What is my Verification PIN and how do I find it?
What is my Verification PIN? The Verification PIN is used to verify the identity and account access for any admin that is contacting BookTix Customer Support via phone, chat, or potentially email. Please also be prepared to verify your Client ID, ...
How do I get my customer contact list for my event?
This tutorial is the event-specific contact list. To export the customer contact list for the entire account, view this tutorial. 1. Log in and navigate to your department. 2. Under the Box Office header, click EVENTS. 3. Click EVENT MANAGER of the ...
What are the different administrator account access levels?
Any staff or volunteers who need access to your admin portal will need an account to login. Accounts can be set up and managed by an existing Organization Administrator, or by BookTix Staff. There are five types of administrator accounts. Each of ...
Where can I access the Terms of Service?
The BookTix Terms of Service can be found on booktix.com/terms. Our Terms of Service are a standard, click-through agreement that are accepted upon setting up your account.
How do I download my customer contact list?
This tutorial is for the full organization-wide contact list, and will include any customers who opted in to marketing. To export the event- specific contact list, view this tutorial. This list is only accessible by Organization Administrators. 1. ...
What's the difference between the organization and the department?
These groupings are ways to arrange your site based on the structure of your organization. You will have your Organization and at least 1 department, though those can be the same thing. The Organization- This will be the overarching organization that ...
What do I need to know to prepare for the day of my event?
1. If you choose to use equipment, test it well before the day of your event. a. Learn how to scan. b. Learn how to set up printers. The closer you are to the event, the less time we have to be able to help with troubleshooting! 2. Print any will ...
How can I prepare for my venue's poor internet?
1. Download the ticket report for your event ahead of time. You will then be able to check off customers as they arrive, and once your internet is back, you can manually check in any missed customers. 2. You can continue to sell tickets through the ...
How do I add Social Media Links?
There are three locations to add social media links. The first will be for your generic, organization based social media, and the second will be for department specific, generic social media, and the third for event specific social media. ...
Can other clubs/groups within our organization use the system as well?
Yes! Some of our clients, like schools, use us for their various clubs within their organization, such as theatre, music, dance, athletics, etc. Your organization can utilize the departments option to set up subgroups. This will allow them to set up ...
What is the link for my customers? Can I change it?
The link for your customers will be everything prior to "/admin" in your admin portal URL, which is your webpage address. So, if you are logging into demo.booktix.com/admin, the customer site would be demo.booktix.com. The "demo" of this URL is what ...
How do I customize my site with my logo and colors?
There are two locations to customize your site: one within the department and one within the organization. Organization Level Theming Department Level Theming Organization Level Theming Only Organization Administrators can access these settings. 1. ...
Can I have a general login to share with my staff?
No, you cannot have a shared account. Having an individual login for each person you allow to sell tickets is a requirement we pass on from a PCI compliance standard. It's required to ensure that, in the case of a problem, we can determine which user ...
What is a customer portal?
This is the site your customers will visit to purchase tickets for your event, items, packages, and make donations. Your "customer portal", or "customer site", will be everything prior to "/admin" within your URL. If you are logging in to ...
What is customer support email/phone number and where is it displayed?
When setting up your Organization Profile, you will fill out Customer Information for Audience, which includes customer support email and phone number are provided to your customer so they can contact you for help with any questions they may have. On ...
How do I update my Organization Profile?
Your organization profile will hold your organization details like your organization address, your client ID, your contact information for your customers, and any additional legal documents. 1. Log in and navigate to the organization dashboard to the ...
How do I update my administrator password?
There are two ways to update your administrator password: If you are able to log in with your current password, or if you are not able to log in with your current password. You're Able to Log In with your Current Password 1. Log in to your admin ...
Popular Articles
How to Process a Transaction Using the Point of Sale Tool
Processing a transaction in the point of sale tool is very similar to the experience of the customer purchasing a ticket. 1. Log in and navigate to your department. 2. Click the $ from the left side functions bar. 2. Find the event and date, or the ...
What is a chargeback?
When a patron calls their credit card and disputes their bill for tickets purchased, a chargeback is instituted. For the chargeback initiation, BookTix is charged a fee by the bank which we pass on to you (currently $15). On your behalf, BookTix ...
Pre-printing Tickets to Sell at the Door
You are not able to print unassigned tickets because each seat has an assigned ticket. If you wish to pre-print tickets, you will need to use the Point of Sale tool to "book an order" of tickets, which you could then sell as cash.
Alternatives to Scanning
Instead of scanning, you can rip stubs on hard tickets and collect online tickets, or download and print out a list of all purchased tickets to verify purchases. To keep track of attendance without using a scanner as patrons enter, use the manual ...
How to Turn Off a Date
1. Log in and navigate to your department. 2. Under the Box Office header in the left side bar, click EVENTS. 3. Click EVENT MANAGER next to the event. 4. Click DATE MANAGER along the top bar. 5. Click the date box of the date you wish to update. 6. ...