Account Settings
Setting Online Sales Closing Time
1. Log in to your account and navigate to your department. 2. Under the Settings header, click DEPARTMENT SETTINGS. 3. Edit field next to "What time would you like sales to auto-close before each event date?" 4. And you're done!
Verification PIN
⏱︎ 2 minutes This tutorial will guide you through using the Verification PIN. This is a security measure to ensure that any changes made to your organization are done by approved organization members. What is my Verification PIN? The Verification PIN ...
Event-Specific Customer Contact List
⏱︎ 1 minute This tutorial is the event-specific contact list. To export the customer contact list for the entire account, view this tutorial. 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → EVENTS. 3. ...
Administrator Account Access Levels
⏱︎ 30 seconds Any staff or volunteers who need access to your admin portal will need an account to login. Accounts can be set up and managed by an existing Organization Administrator, or by BookTix Staff. There are five types of administrator ...
Terms of Service
⏱︎ 30 seconds The BookTix Terms of Service can be found on booktix.com/terms. Our Terms of Service are a standard, click-through agreement that are accepted upon setting up your account.
Organization-Wide Customer Contact List
⏱︎ 1 minute This tutorial is for the full organization-wide contact list, and will include any customers who opted in to marketing. To export the event- specific contact list, view this tutorial. This list is only accessible by Organization ...
The Organization vs. the Department
⏱︎ 30 seconds These groupings are ways to arrange your site based on the structure of your organization. You will have your Organization and at least 1 department, though those can be the same thing. The Organization- This will be the overarching ...
Before the Day of your Event
⏱︎ 30 seconds Preparing for your show will involve familiarizing yourself with your equipment and the system, to ensure your day runs smoothly. 1. If you choose to use equipment, test it well before the day of your event. a. Learn how to scan. b. ...
Poor Internet Connection
⏱︎ 30 seconds If your venue has poor internet, you can help yourself be prepared by considering the following: 1. Download the ticket report for your event ahead of time. You will then be able to check off customers as they arrive, and once your ...
Adding Your Social Media Links
⏱︎ 3 minutes There are three locations to add social media links. The first will be for your generic, organization based social media, and the second will be for department specific, generic social media, and the third for event specific social ...
Using BookTix with Multiple Clubs
⏱︎ 30 seconds Some of our clients, like schools, use us for their various clubs within their organization, such as theatre, music, dance, athletics, etc. Your organization can utilize the departments option to set up subgroups. This will allow them ...
Your Ticket Buyer Website
⏱︎ 1 minute The link for your customers will be everything prior to "/admin" in your admin portal URL, which is your webpage address. So, if you are logging into demo.booktix.com/admin, the customer site would be demo.booktix.com. The "demo" of this ...
Customizing your Site
⏱︎ 2 minutes There are two locations to customize your site: one within the department and one within the organization. Organization Level Theming Department Level Theming Organization Level Theming Only Organization Administrators can access these ...
Shared Login for Staff
⏱︎ 30 seconds No, you cannot have a shared account. Having an individual login for each person you allow to sell tickets is a requirement we pass on from a PCI compliance standard. It's required to ensure that, in the case of a problem, we can ...
Understanding the Customer Information for Audience Section
⏱︎ 30 seconds When setting up your Organization Profile, you will fill out Customer Information for Audience, which includes customer support email and phone number are provided to your customer so they can contact you for help with any questions ...
Updating your Organization Profile
⏱︎ 1 minute Your organization profile will hold your organization details like your organization address, your client ID, your contact information for your customers, and any additional legal documents. 1. Log in and navigate to the organization ...
Updating your Administrator Password
⏱︎ 1 minute There are two ways to update your administrator password: If you are able to log in with your current password, or if you are not able to log in with your current password. You're Able to Log In with your Current Password 1. Log in to ...
Popular Articles
How do I get a refund or exchange my tickets?
⏱︎ 30 seconds Each organization will maintain their own refund or exchange policy, so you will need to contact the organization directly. You can find their contact information listed at the bottom of the box office website.
Processing a Transaction Using the Point of Sale Tool
⏱︎ 2 minutes The Point of Sale tool is how you can sell a ticket through the administrator portal. Processing a transaction here is very similar to the experience of the customer purchasing a ticket. 1. Log in and navigate to your department. 2. ...
Chargebacks
⏱︎ 30 seconds Chargebacks are when a patron calls their credit card and disputes their bill for tickets purchased, a chargeback is instituted. For the chargeback initiation, BookTix is charged a fee by the bank which we pass on to you (currently ...
Pre-printing Tickets to Sell at the Door
⏱︎ 30 seconds You are not able to print unassigned tickets because each seat has an assigned ticket. If you wish to pre-print tickets, you will need to use the Point of Sale tool to "book an order" of tickets, which you could then sell as cash.
Alternatives to Scanning
⏱︎ 1 minute Instead of scanning, you can rip stubs on hard tickets and collect online tickets, or download and print out a list of all purchased tickets to verify purchases. To keep track of attendance without using a scanner as patrons enter, use ...