Ticket Plans
Pay What You Can Tickets
⏱︎ 3 minutes Pay What You Can (or PWYC) is a ticket type that allows customers to select the amount they would like to pay for that specific ticket. Setting Up Pay What You Can Option 1. Log in and navigate to your department. 2. On the left side ...
Adding a New Ticket Plan
⏱︎ 2 minutes <span class="size" style="font-size:16px;line-height:normal"><span class="size" ...
Using Different Ticket Plans on Different Dates
⏱︎ 1 minute 1. Create both ticket plans. 2. Add your event. Select whichever ticket plan will be used most often. 3. On the left side menu, go to Box Office Manager → EVENTS. 4. Click EVENT MANAGER next to your event. 5. Click DATE MANAGER. 6. Click ...
Locking a Ticket Price to a Section
⏱︎ 3 minutes I need to make a ticket plan with prices locked to sections: 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → TICKET PLANS. 3. Click ADD NEW TICKET PLAN. 4. Enter the Ticket Plan Name. We ...
Editing a Ticket Plan
⏱︎ 1 minute You may need to edit a ticket plan if you wish to change your ticket types. 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → TICKET PLANS. 3. Find the ticket plan and click EDIT. 4. You can ...
Viewing your Ticket Fees
⏱︎ 1 minute Ticket fees live within your Ticket Plan. A ticket plan is the collection of ticket types used for your event. 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → TICKET PLANS. 3. Hover over the ...
Ticket Plans and How to Use Them
⏱︎ 1 minute Before setting up your event, you must add important elements to your account that, when put together, create the event. This includes venues, ticket plans, and seating charts. A ticket plan is the collection of ticket types used for your ...
Recent Articles
Creating a Customer Notice
⏱︎ 1 minute A customer notice is an alert you can create at the top of your online box office. An alert can be added at the Organization Level or at the Department Level. Creating a Customer Notice Uses for a Customer Notice: You have a specific ...
Recent Feature Releases
Coming Soon! Cart Upsells Offer specific suggestions for customers to purchase at the time of checkout. 2026 Directed Donations A way to collect donations into specific funds - think like a wedding registry - where you can add multiple items to which ...
About Refunds and Exchanges
⏱︎ 30 seconds Each organization (ie, you!) will create their own policies around refunds and exchanges, and the administrators will be the ones to handle these. Our customer success team here at BookTix can assist with questions, but ...
Ticket Scanning Options
⏱︎ 30 seconds You can choose to scan tickets upon entry if you would like - we offer a free app for all mobile devices that uses the phone's camera to capture the QR code on tickets. Additionally, any QR code scanner should work on our tickets, and ...
Selling In Person Tickets through BookTix
⏱︎ 30 seconds Just as BookTix offers a comprehensive customer portal, we also have a Point of Sale interface that administrators can use. Through it, you can sell everything - tickets, items, packages, accept donations, and more. You can also accept ...