Ticket Plans
Understanding Flex Fees
⏱︎ 30 seconds FLEX FEES are the ones you add on to your ticket prices. The BOOKTIX FEE is the fee being charged to you when processing the transaction. When you enter the ticket price, you'll see the BOOKTIX FEE will automatically update to show the ...
Tiered Pricing Options
⏱︎ 1 minute Tiered pricing is a way to charge different amounts for tickets to your event. There are a few ways to do tiered pricing. By Ticket Type This set up offers different prices regardless of where a customer is sitting. For example, you could ...
Pay What You Can Tickets
⏱︎ 3 minutes Pay What You Can (or PWYC) is a ticket type that allows customers to select the amount they would like to pay for that specific ticket. Setting Up Pay What You Can Option 1. Log in and navigate to your department. 2. On the left side ...
Adding a New Ticket Plan
⏱︎ 2 minutes <span class="size" style="font-size:16px;line-height:normal"><span class="size" ...
Using Different Ticket Plans on Different Dates
⏱︎ 1 minute 1. Create both ticket plans. 2. Add your event. Select whichever ticket plan will be used most often. 3. On the left side menu, go to Box Office Manager → EVENTS. 4. Click EVENT MANAGER next to your event. 5. Click DATE MANAGER. 6. Click ...
Locking a Ticket Price to a Section
⏱︎ 3 minutes I need to make a ticket plan with prices locked to sections: 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → TICKET PLANS. 3. Click ADD NEW TICKET PLAN. 4. Enter the Ticket Plan Name. We ...
Editing a Ticket Plan
⏱︎ 1 minute You may need to edit a ticket plan if you wish to change your ticket types. 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → TICKET PLANS. 3. Find the ticket plan and click EDIT. 4. You can ...
Viewing your Ticket Fees
⏱︎ 1 minute Ticket fees live within your Ticket Plan. A ticket plan is the collection of ticket types used for your event. 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → TICKET PLANS. 3. Hover over the ...
Ticket Plans and How to Use Them
⏱︎ 1 minute Before setting up your event, you must add important elements to your account that, when put together, create the event. This includes venues, ticket plans, and seating charts. A ticket plan is the collection of ticket types used for your ...
Recent Articles
Customer Event Reminders
⏱︎ 30 seconds Customers will receive an email reminder 60 hours prior to an event. This email will go to all ticket holders, including those with an independent ticket purchase and those who booked a ticket through their package for that specific ...
How Discount Codes Affect Processing Fees
⏱︎ 30 Seconds When applying a discount code, the processing fee is not affected when the code is an amount off or a percent off. However if the discount is FREE, it also covers the processing fee, making the ticket entirely free to book. Reminder: ...
Early Access for Packages
⏱︎ 2 minutes Presale Codes on Packages A presale code on a package will let customers book a package before the general public, or can be a way to let customers book a private package. To set up the code: 1. Log in and navigate to your department. 2. ...
Understanding Flex Fees
⏱︎ 30 seconds FLEX FEES are the ones you add on to your ticket prices. The BOOKTIX FEE is the fee being charged to you when processing the transaction. When you enter the ticket price, you'll see the BOOKTIX FEE will automatically update to show the ...
Creative Uses for Items
⏱︎ 30 seconds Items are how you can sell anything beyond tickets, packages, and fundraising. This means merchandise and concessions and much more. Here's some creative suggestions on ways to use items. Merchandise Tip: By selling ahead of time, you ...