Ticket Plans
Adding a New Ticket Plan
⏱︎ 2 minutes <br> BookTix Terms Used on this Tutorial A ticket plan is the collection of ticket types used for your event. A ticket type is the name and price set for a specific seat or section of your seating chart. For ...
Using Different Ticket Plans on Different Dates
⏱︎ 1 minute 1. Create both ticket plans. 2. Add your event. Select whichever ticket plan will be used most often. 3. On the left side menu, go to Box Office Manager → EVENTS. 4. Click EVENT MANAGER next to your event. 5. Click DATE MANAGER. 6. Click ...
Locking a Ticket Price to a Section
⏱︎ 3 minutes I need to make a ticket plan with prices locked to sections: 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → TICKET PLANS. 3. Click ADD NEW TICKET PLAN. 4. Enter the Ticket Plan Name. We ...
Editing a Ticket Plan
⏱︎ 1 minute You may need to edit a ticket plan if you wish to change your ticket types. 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → TICKET PLANS. 3. Find the ticket plan and click EDIT. 4. You can ...
Viewing your Ticket Fees
⏱︎ 1 minute Ticket fees live within your Ticket Plan. A ticket plan is the collection of ticket types used for your event. 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → TICKET PLANS. 3. Hover over the ...
Ticket Plans and How to Use Them
⏱︎ 1 minute Before setting up your event, you must add important elements to your account that, when put together, create the event. This includes venues, ticket plans, and seating charts. A ticket plan is the collection of ticket types used for your ...
Popular Articles
How do I get a refund or exchange my tickets?
⏱︎ 30 seconds Each organization will maintain their own refund or exchange policy, so you will need to contact the organization directly. You can find their contact information listed at the bottom of the box office website.
Processing a Transaction Using the Point of Sale Tool
⏱︎ 2 minutes The Point of Sale tool is how you can sell a ticket through the administrator portal. Processing a transaction here is very similar to the experience of the customer purchasing a ticket. 1. Log in and navigate to your department. 2. ...
Chargebacks
⏱︎ 30 seconds Chargebacks are when a patron calls their credit card and disputes their bill for tickets purchased, a chargeback is instituted. For the chargeback initiation, BookTix is charged a fee by the bank which we pass on to you (currently ...
Pre-printing Tickets to Sell at the Door
⏱︎ 30 seconds You are not able to print unassigned tickets because each seat has an assigned ticket. If you wish to pre-print tickets, you will need to use the Point of Sale tool to "book an order" of tickets, which you could then sell as cash.
Alternatives to Scanning
⏱︎ 1 minute Instead of scanning, you can rip stubs on hard tickets and collect online tickets, or download and print out a list of all purchased tickets to verify purchases. To keep track of attendance without using a scanner as patrons enter, use ...