Ticket Plans
Pay What You Can Tickets
⏱︎ 3 minutes Pay What You Can (or PWYC) is a ticket type that allows customers to select the amount they would like to pay for that specific ticket. Setting Up Pay What You Can Option 1. Log in and navigate to your department. 2. On the left side ...
Adding a New Ticket Plan
⏱︎ 2 minutes <span class="size" style="font-size:16px;line-height:normal"><span class="size" ...
Using Different Ticket Plans on Different Dates
⏱︎ 1 minute 1. Create both ticket plans. 2. Add your event. Select whichever ticket plan will be used most often. 3. On the left side menu, go to Box Office Manager → EVENTS. 4. Click EVENT MANAGER next to your event. 5. Click DATE MANAGER. 6. Click ...
Locking a Ticket Price to a Section
⏱︎ 3 minutes I need to make a ticket plan with prices locked to sections: 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → TICKET PLANS. 3. Click ADD NEW TICKET PLAN. 4. Enter the Ticket Plan Name. We ...
Editing a Ticket Plan
⏱︎ 1 minute You may need to edit a ticket plan if you wish to change your ticket types. 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → TICKET PLANS. 3. Find the ticket plan and click EDIT. 4. You can ...
Viewing your Ticket Fees
⏱︎ 1 minute Ticket fees live within your Ticket Plan. A ticket plan is the collection of ticket types used for your event. 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → TICKET PLANS. 3. Hover over the ...
Ticket Plans and How to Use Them
⏱︎ 1 minute Before setting up your event, you must add important elements to your account that, when put together, create the event. This includes venues, ticket plans, and seating charts. A ticket plan is the collection of ticket types used for your ...
Recent Articles
Convert a Guest customer into a Login Account
⏱︎ 1 minute This function allows an Administrator to invite a customer who used Guest Checkout to convert to a login account right after an order is completed or later on directly in the order itself. Converting a Guest order into a Login Account: ...
Creating and Using Upsells
⏱︎ 3 minutes This function allows you to suggest relevant events, items, packages, or sponsorships to your customers during checkout. You can choose to recommend something when only specific items are in the cart, or can choose to always recommend ...
Duplicating Your Event
⏱︎ 1 minute Duplicating your event is a way to transfer over all the details from your first iteration of said event. You will need to review the previous event details and choose new dates and times. Any event - closed or not - can be duplicated. 1. ...
Setting Up an Event using the TRW Show Builder
⏱︎ 3 minutes The TRW Show Builder lets you autofill information from TRW for your event. In order to sell tickets using the TRW Show Builder, you will need to set up a new event. 1. Log in and navigate to your department. 2. Set up any ticket plans, ...
Using the Cart Sort Order with Upsells
⏱︎ 2 minutes Upsells allows you to suggest relevant events, items, packages, or sponsorships to your customers during checkout. You can choose to recommend something when only specific items are in the cart, or can choose to always recommend them. ...