Events
How do I add an ad to my event?
First, log in to your administrator portal, and access your department by clicking GO TO DEPARTMENT and navigating into the department for which you'd like to manage. Adding an ad to your event will be under Event Information. 1. In the left side ...
How do I embed a YouTube or Vimeo link?
Within the Event Descriptions section is a section called Media. In here, you are able to upload photos and link YouTube and Vimeo Videos. To link those videos, you must use the embed link. To link a YouTube video: 1. Access the YouTube video you ...
How do I turn off a date?
Like most of your date specific functions, turning off a date will be located within the date manager. To begin, log in to the administrator portal, and click GO TO DEPARTMENT, and navigate into your department hosting the event. 1. Under the Box ...
How do I open sales?
Opening sales is two easy steps - confirming the event and setting it to public. To begin, log in to your administrator portal, then access your department by clicking GO TO DEPARTMENT and navigating into your department hosting your event. First, ...
How do I cancel my event?
To cancel the event, you will need to turn off any existing sales, and can export your contact list so you can alert your customers. To begin, log in to your administrator portal, then access your department by clicking GO TO DEPARTMENT and ...
How do I postone my event?
Postponing your event is easy on BookTix! Any tickets purchased for the initial dates will remain valid when you reschedule them. You will need to move the dates within the system to postpone your event, and can export your contact list so you can ...
How do we set up an event?
In order to sell tickets, you will need to set up an event. Events can include shows, concerts, games, festivals, and more! To begin, log in to your administrator portal, then access your department by clicking GO TO DEPARTMENT and navigating into ...
How do I print my will call tickets?
Running your will call list so you can print your tickets lives within the Date Manager for your Event. Here, you will be able to send all will call tickets to print at once. To begin, log in to your administrator portal, then access your department ...
How do I hold or unhold tickets?
Holding a seat means it is set aside by an admin, and cannot be purchased by any customers. Held seats can be released for purchase by customers, or added to a cart and sold as a regular ticket price or a comp. To begin, log in to your administrator ...
My event was cancelled/rescheduled, what do I do?
Canceling an event means the event dates will not take place. Rescheduling an event means the dates will take place on a separate date and time. If your event is cancelled: You should notify your customers, then likely process refunds for their ...
How do we change the date or time?
First, log in to your administrator portal, and access your department by clicking GO TO DEPARTMENT and navigating into the department that is hosting your event. Then, go to BOX OFFICE > EVENTS > EVENT MANAGER. From the Event Manager, click DATE ...
How do I view event counts?
Many of your event based functions live within the Event Manager, including editing your event details or your event dates. First, log in to your administrator portal, and access your department by clicking GO TO DEPARTMENT and navigating into the ...
What's the difference between Event Information and Event Descriptions?
Event Information will be the functional event details that you chose during your event set up. This includes the event name, dates, venue, etc. - all the required information to sell the event. Event Descriptions will be any additional details you'd ...
How do I edit my event or event dates?
Many of your event based functions live within the Event Manager, including editing your event details or your event dates. First, log in to your administrator portal, and access your department by clicking GO TO DEPARTMENT and navigating into the ...
What is the difference between public and private?
Public and Private settings are found in events, dates, items, packages, and donation campaigns. Anything set to public is able to be purchased from the customer site, CLIENTID.booktix.com. It can also be purchased in the Point of Sale tool. If it's ...
How do I confirm my event?
Confirming your event is the necessary step to set up promo codes and presale codes, and for eventually opening sales. Confirming is the way to say "yes, I've reviewed my event details, and they are correct". Once an event is confirmed, the seating ...
What is the difference between a show and a performance?
A Show is your main event. Your performances are the individual dates and times of your show. For example the show is Guys and Dolls, the performance is Friday night. This can become confusing on a one night only event, but you would still have a ...
How do I add event details?
Within the Event Manager there are two main locations to add event details: Event Information and Event Descriptions. Event Information includes the information from your initial event set up like venue, ticket plan, seating charts, and more. Event ...
Popular Articles
Can we pre-print tickets to sell at the door?
Each seat has an assigned ticket, so you are not able to print unassigned tickets. If you wish to pre-print tickets, you will need to use the Point of Sale tool to "book an order" of tickets, which you could then sell as cash. Related Articles: What ...
Can we forgo scanning? What are our alternatives?
Absolutely. In cases where scanners are not preferred, you can rip stubs on hard tickets and collect online tickets. If you want to verify purchases, you can download and print out a list of all purchased tickets. If you wanted to keep track of ...
How do I update my administrator password?
There are two ways to update your administrator password. If you are able to log in with your current password and wish to update it, first log in to your admin account. Then, on the top right corner click the user icon, and a drop down menu will ...
How do I update my Organization Profile?
Your organization profile will hold your organization details like your organization address, your client ID, your contact information for your customers, and any additional legal documents. To begin, log in to your administrator account. 1. From the ...
What is customer support email/phone number and where is it displayed?
The customer support email and phone number are provided to your customer so they can contact you for help with any questions they may have. This should be your organization's email and phone number, not the BookTix client help desk contact ...