Events
Closing Sales
⏱︎ 3 minutes You need to close sales in order to get paid. Once closed, you will not be able to issue refunds or exchanges on that event or line item. Event Sales Packages, Items, Donation Campaigns, or Sponsorships Sales Event Sales 1. Log in and ...
Putting an Ad on Tickets
⏱︎ 3 minutes You can add ads onto tickets specific to each event. Below will demonstrate how to add an ad, and how it will appear. Adding an Ad 1. Log in and navigate to your department 2. Create a New Event/Edit an Existing Event For a New Event ...
Embedding a Youtube or Video Link
⏱︎ 3 minutes Within the Event Descriptions section is a section called Media. In here, you are able to upload photos and link YouTube and Vimeo Videos. Linking a YouTube Video 1. Access the YouTube video you wish to link. 2. Click the SHARE button ...
Turning Off a Date
⏱︎ 1 minute You may need to turn off a date of your event if it has been canceled, or you wish to no longer sell it from the customer site. 1. Log in and navigate to your department. 2. Under the Box Office header in the left side bar, click EVENTS. ...
Opening Sales
⏱︎ 3 minutes Opening sales requires two steps - confirming the event and setting it to public. BookTix doesn't require that sales open at a set time prior to your event, you can choose the best time to open sales for your organization. Once you open ...
Cancelling an Event
⏱︎ 3 minutes To cancel the event, you will need to turn off any existing sales and contact your customers. Turning Off Sales 1. On the left side menu, go to Box Office Manager → EVENTS. 2. Click EVENT MANAGER next to the event you need to cancel. 3. ...
Postponing your Event
⏱︎ 2 minutes Postponing the event will require two steps: moving the dates in the system, and contacting your customers to notify them of the change. Any tickets purchased for the initial dates will remain valid when you reschedule them. Postponing ...
Setting Up an Event
⏱︎ 3 minutes In order to sell tickets, you will need to set up an event. Events can include shows, concerts, games, festivals, and more! <span class="size" ...
Printing Will Call Tickets
⏱︎ 1 minute Printing Will Call Tickets 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → EVENTS. 3. Click EVENT MANAGER next to the event for which you wish to view your will call list. 4. Click DATE ...
Holding and Unholding Seats
⏱︎ 2 minutes Holding a seat means it is set aside by an administrator, and cannot be purchased by any customers. You can unhold a held seat to be released for public purchase, or added to a Point of Sale cart and sold by an administrator. 1. Log in ...
Changing Ticket Prices After Opening Sales
⏱︎ 3 minutes There are two ways to change prices: You can either swap the entire ticket plan used on an event date, or update the ticket prices within the existing plan. Swap the entire ticket plan: if you intended to make this same change and ...
What to Do if Your Event has been Canceled or Rescheduled
⏱︎ 30 seconds Canceling an event means the event dates will not take place. Rescheduling an event means the dates will take place on a separate date and time. If your Event is Cancelled You should notify your customers, then likely process refunds ...
Changing your Event Date or Time
⏱︎ 2 minutes 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → EVENTS. 3. Click EVENT MANAGER next to the event you need to update. 4. Along the top header bar, click DATE MANAGER. 5. Click the date you ...
Viewing your Ticket Counts
⏱︎ 1 minute Your ticket counts will show how many tickets have been sold to your event by date. 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → EVENTS. 3. Click EVENT MANAGER next to the event you wish ...
Event Information vs. Event Descriptions
⏱︎ 30 seconds Event Information will be the functional event details that you chose during your event set up. This includes the event name, dates, venue, etc. - all the required information to sell the event. Event Descriptions will be any additional ...
Editing your Event or Event Dates
⏱︎ 1 minute Editing the Overall Event 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → EVENTS. 3. Click EVENT MANAGER next to the event you wish to edit. 4. Click EVENT INFORMATION from the top ...
Public vs. Private Settings
⏱︎ 30 seconds Public and Private settings are found in events, dates, items, packages, and donation campaigns. Anything set to public is able to be purchased from the customer site, CLIENTID.booktix.com. It can also be purchased in the Point of Sale ...
Confirming Your Event
⏱︎ 1 minute Confirming your event is the necessary step to set up promo codes and presale codes, and for eventually opening sales. Confirming is the way to say "yes, I've reviewed my event details, and they are correct". Once an event is confirmed, ...
A Show and a Performance vs. an Event and a Date
⏱︎ 30 seconds A "Show" and an "Event" both refer to the overarching event. A "Performance" and a "Date" both refer to the individual dates and times of the event. For example, you might be hosting a production of Guys and Dolls, or a Gala Fundraiser. ...
Adding Event Details
⏱︎ 3 minutes Within the Event Manager there are two main locations to add event details: Event Information and Event Descriptions. Event Information includes the information from your initial event set up like venue, ticket plan, seating charts, and ...
Recent Articles
About Refunds and Exchanges
⏱︎ 30 seconds Each organization (ie, you!) will create their own policies around refunds and exchanges, and the administrators will be the ones to handle these. Our customer success team here at BookTix can assist with questions, but ...
Ticket Scanning Options
⏱︎ 30 seconds You can choose to scan tickets upon entry if you would like - we offer a free app for all mobile devices that uses the phone's camera to capture the QR code on tickets. Additionally, any QR code scanner should work on our tickets, and ...
Selling In Person Tickets through BookTix
⏱︎ 30 seconds Just as BookTix offers a comprehensive customer portal, we also have a Point of Sale interface that administrators can use. Through it, you can sell everything - tickets, items, packages, accept donations, and more. You can also accept ...
Using Seating Charts & Costs
⏱︎ 30 seconds In order to use a seating chart in your BookTix system, you will need to provide a map from the venue and let us know how you want it labeled, and we will create your map for you. There is no charge for us to build the chart and there ...
Seating Chart Options
⏱︎ 30 seconds BookTix offers three different seating scenarios: General Admission - seats are first come first served, meaning the customer will choose where they'd like to sit when they arrive at the venue. Reserved Seating - each customers selects ...