Events
Closing Sales
You need to close sales in order to get paid, and will not be able to issue refunds or exchanges once closed. Event Sales Packages, Items, or Donation Campaigns Sales Event Sales 1. Navigate to your department. 2. Under the Box Office Header, click ...
Putting an Ad on Tickets
Adding an Ad 1. Log in and navigate to your department 2. Create a New Event/Edit an Existing Event For a New Event a. Go to Box Office > Events on your left menu. b. Click the blue Add New Event button and fill out the accompanying form. For an ...
Embedding a Youtube or Video Link
Within the Event Descriptions section is a section called Media. In here, you are able to upload photos and link YouTube and Vimeo Videos. Linking a YouTube Video 1. Access the YouTube video you wish to link. 2. Click the SHARE button from below the ...
Turning Off a Date
1. Log in and navigate to your department. 2. Under the Box Office header in the left side bar, click EVENTS. 3. Click EVENT MANAGER next to the event. 4. Click DATE MANAGER along the top bar. 5. Click the date box of the date you wish to update. 6. ...
Opening Sales
⏱︎ 3 minutes Opening sales requires two steps - confirming the event and setting it to public. Confirm Your Event 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → EVENTS. 3. Click EVENT MANAGER next to ...
Cancelling an Event
To cancel the event, you will need to turn off any existing sales and contact your customers. Turning Off Sales 1. Look under the Box Office header on the left side, then click EVENTS. 2. Click EVENT MANAGER next to the event you need to cancel. 3. ...
Postponing your Event
Postponing the event will require two steps: moving the dates in the system, and contacting your customers to notify them of the change. Any tickets purchased for the initial dates will remain valid when you reschedule them. Postponing the Event Log ...
Setting Up an Event
⏱︎ 3 minutes In order to sell tickets, you will need to set up an event. Events can include shows, concerts, games, festivals, and more! <span ...
Printing Will Call Tickets
1. Log in and navigate to your department. 2. Under the Box Office header, click EVENTS. 3. Click EVENT MANAGER next to the event for which you wish to view your will call list. 4. Click DATE MANAGER on the top header bar. 5. Click the date button ...
Holding and Unholding Seats
⏱︎ 2 minutes Holding a seat means it is set aside by an administrator, and cannot be purchased by any customers. You can unhold a held seat to be released for public purchase, or added to a Point of Sale cart and sold by an administrator. 1. Log in ...
Changing Ticket Prices After Opening Sales
There are two ways to change prices: You can either swap the entire ticket plan used on an event date, or update the ticket prices within the existing plan. Swap the entire ticket plan: if you intended to make this same change and movement on other ...
What to Do if Your Event has been Canceled or Rescheduled
⏱︎ 30 seconds Canceling an event means the event dates will not take place. Rescheduling an event means the dates will take place on a separate date and time. If your Event is Cancelled You should notify your customers, then likely process refunds ...
Changing your Event Date or Time
Log in and navigate to your department. Under the Box Office header, click EVENTS. Click EVENT MANAGER next to the event you need to update. Along the top header bar, click DATE MANAGER. 5. Click the date button of the one you need to change. 6. ...
Viewing your Event Counts
Log in and navigate to your department. Under the Box Office header, click EVENTS. Click EVENT MANAGER next to the event you wish to view. Click TICKET COUNTS along the top navigation bar. Look under the ACTIVE column to find the number of tickets ...
Event Information vs. Event Descriptions
⏱︎ 30 seconds Event Information will be the functional event details that you chose during your event set up. This includes the event name, dates, venue, etc. - all the required information to sell the event. Event Descriptions will be any additional ...
Editing your Event or Event Dates
Editing the Overall Event 1. Log in and navigate to your department. 2. Under the Box Office header, click EVENTS. 3. Click EVENT MANAGER next to the event you wish to edit. 4. Click EVENT INFORMATION from the top navigation bar. This page will ...
Public vs. Private Settings
⏱︎ 30 seconds Public and Private settings are found in events, dates, items, packages, and donation campaigns. Anything set to public is able to be purchased from the customer site, CLIENTID.booktix.com. It can also be purchased in the Point of Sale ...
Confirming Your Event
Confirming your event is the necessary step to set up promo codes and presale codes, and for eventually opening sales. Confirming is the way to say "yes, I've reviewed my event details, and they are correct". Once an event is confirmed, the seating ...
A Show and a Performance vs. an Event and a Date
⏱︎ 30 seconds A "Show" and an "Event" both refer to the overarching event. A "Performance" and a "Date" both refer to the individual dates and times of the event. For example, you might be hosting a production of Guys and Dolls, or a Gala Fundraiser. ...
Adding Event Details
Within the Event Manager there are two main locations to add event details: Event Information and Event Descriptions. Event Information includes the information from your initial event set up like venue, ticket plan, seating charts, and more. Event ...
Popular Articles
Processing a Transaction Using the Point of Sale Tool
Processing a transaction in the point of sale tool is very similar to the experience of the customer purchasing a ticket. 1. Log in and navigate to your department. 2. Click the $ from the left side functions bar. 2. Find the event and date, or the ...
Chargebacks
⏱︎ 30 seconds Chargebacks are when a patron calls their credit card and disputes their bill for tickets purchased, a chargeback is instituted. For the chargeback initiation, BookTix is charged a fee by the bank which we pass on to you (currently ...
Pre-printing Tickets to Sell at the Door
You are not able to print unassigned tickets because each seat has an assigned ticket. If you wish to pre-print tickets, you will need to use the Point of Sale tool to "book an order" of tickets, which you could then sell as cash.
Alternatives to Scanning
Instead of scanning, you can rip stubs on hard tickets and collect online tickets, or download and print out a list of all purchased tickets to verify purchases. To keep track of attendance without using a scanner as patrons enter, use the manual ...
Turning Off a Date
1. Log in and navigate to your department. 2. Under the Box Office header in the left side bar, click EVENTS. 3. Click EVENT MANAGER next to the event. 4. Click DATE MANAGER along the top bar. 5. Click the date box of the date you wish to update. 6. ...