Why Isn't My Event Appearing in My Options for My Code? – BookTix Help

If your Event is Missing in your Code Options

In order for your event to appear in your options for your code, the event must be confirmed. 

Note this does NOT mean the event is set to public or available for sale, but that you are happy with the set up of the event and do not intend to make changes to the seating chart after confirming.
Info
You will still be able to change venue addresses, ticket plans, posters, and other details regarding the event. 

How to Confirm the Event: 
1. Under the BOX OFFICE header on the left side, click EVENTS
2. Click EVENT MANAGER next to the event. 
3. Click the EVENT INFORMATION button along the top header bar. 
4. Under the STAGE section on the right, click CONFIRM NOW. 
5. In the popup, check the check box and click CONFIRM NOW. 


And you're done! This event will now appear as an option when you create your code. 


    • Related Articles

    • Confirming Your Event

      Confirming your event is the necessary step to set up promo codes and presale codes, and for eventually opening sales. Confirming is the way to say "yes, I've reviewed my event details, and they are correct". Once an event is confirmed, the seating ...
    • How to Create Discount Codes

      Coupon codes are a great way to offer discounts to your customers! In BookTix, we refer to them as DISCOUNT CODES. 1. Log in and navigate to your department. 2. Go to BOX OFFICE > DISCOUNTS & PRESALES > DISCOUNTS. 3. Click ADD NEW DISCOUNT. 4. Fill ...
    • Cancelling an Event

      To cancel the event, you will need to turn off any existing sales and contact your customers. Turning Off Sales 1. Look under the Box Office header on the left side, then click EVENTS. 2. Click EVENT MANAGER next to the event you need to cancel. 3. ...
    • Setting Up an Event

      ⏱︎ 3 minutes In order to sell tickets, you will need to set up an event. Events can include shows, concerts, games, festivals, and more! <span ...
    • How to Create a Presale Access Code

      A Presale Access Code offers your customers special access to your sales, usually ahead of a public sale. Creating the Presale 1. Log in and navigate to your department. 2. Under Box Office Manager along the left side bar, click PRESALES. 3. Click ...