Understanding Customer Orders

⏱︎ 1 minute

Customer orders are the collection of items purchased by a customer, either from the online box office, or sold through the point of sale tool. They contain a lot of information that this article will break down. 

Order Details	Shows the Order # that the customer will have on their order
Billing Information	The method of payment (cash, card, or check).
Billing Address	The address associated with the payment method.
Name & Customer Number	When a customer purchased with a login account, they'll have associated contact information  like an email address, home address, and phone number, as well as a customer number.
Order Date	Date and time the order was placed .
Order Total	Total order cost.
Order Status	Completed means a successfully placed order. It might also say "modified" if it was refunded or exchanged, or "refund transaction" if it was refunded.
Delivery Method	Point of Sale Print : Only available when selling in the point of sale tool, and allows you to print the ticket right when they buy.  Will Call Pickup: When a customer will be picking up the tickets from you in person.  Electronic Delivery: When a customer will receive the tickets via email/SMS.
	You may see a "related orders" section if the order has been modified (ie exchanged or refunded).

When you modify an order (ie exchange or refund part of it) a new "order" is created to reflect those changes.

For example, if you exchange tickets, you will have one order that shows the original purchase details, and a new order that shows the new tickets. If you refunded something in an order, the old order will show the original transaction, and the new will show the refund. 

Exchange Tickets	The ability to move a purchase from one line item to another. You can exchange anything to anything - ie, tickets to an item or package, etc.
Partial Refund	To refund only part of the order.
Full Refund	To refund the entirety of the order.
Print Receipt	Opens a printable version of the receipt in a new webpage.
Purchase Item	The line item bought and it's additional details like if there were ticket types, options, or seating choices involved.
Base	The base cost of the item.
Fee	the processing fee charged to the customer on the item.
Discount	If any discounts were used on the item.
Adj.	Any manual adjustments made to the item's cost.
Tax	Any tax being charged on the item.
Total	The total item cost.

Print Tickets	The option to print the tickets to paper or to a compatible BookTix printer.
Cancel Tickets	The way to cancel the ticket's validity without affecting the money spent (ie, the tickets will no longer work and the customer will not be refunded).
Manually Redeem	How to manually "check in" the tickets, marking them as scanned and changing the status from "Ready for Use" to "Redeemed"
Email Order	The way to email the order.
SMS Order	The way to send the order via text message.
Purchase Item	The line item that was purchased.
Seat/Option	Details like if a seating choice or option decision was made.
Type	The ticket type purchased.
Status	The status of the QR code - "Ready for Use" means the ticket has not been scanned in or checked in, and "Redeemed" means the ticket has been used.

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