How do we set up a package?
There are two kinds of package set ups - a Standard Package and a Flex Package. A Standard Package will offer a set number to each event/item/campaign (for example, 2 tickets to Hamlet, 2 tickets to Othello, etc.) while a Flex package offers number of tickets that can be used across events (for example, 4 tickets to the season, and the customer could choose to book all 4 to Hamlet or 1 to Hamlet and 3 to Othello, etc.).
To begin, log in to your administrator portal, then access your department by clicking GO TO DEPARTMENT and navigating into your department.
1. Under the BOX OFFICE header on the left side menu, click PACKAGES.
2. Click the ADD NEW PACKAGE button.
3. In this screen, fill out any necessary information. In the second section of the package set up form, you will decide what type of package you would like to create. If you are creating a Standard Package, you can include events, items, and donations to donation campaigns. Flex Packages can only include events.
4. Once you are satisfied with the information you have entered, click SUBMIT PACKAGE.
NOTE: After the package has been set up, you have the option to add more restrictions on the events and items selected.
To do this, go into EDIT PACKAGE screen under the Box Office header by clicking PACKAGES> EDIT. Scroll to the bottom of the page, and click the pencil next to "Event Availability" or "Item Availability". In here, you can restrict the package to only be eligible on specific event dates or item options, and include individual redemption dates for each package option. If you don't wish to restrict your package in this way, you can simply leave these fields blank.
After a package has been sold, you are unable to add new events, items, or campaigns to your package.
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