How do I update my Organization Profile?
Your organization profile will hold your organization details like your organization address, your client ID, your contact information for your customers, and any additional legal documents. To begin, log in to your administrator account.
1. From the organization dashboard, look to the left side menu and click ORGANIZATION PROFILE.
2. Enter your details, like address, contact info, and more, or update them as needed within this page. You can also affect some organization based settings, including allowing guest checkout, allowing tickets to be picked up at will call, and choosing your homepage layout.
3. Scroll to the bottom of the page and click UPDATE.
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What's the difference between the organization, the department, and the department group?
These groupings are ways to arrange your site based on the structure of your organization. You will have your Organization and at least 1 department, though those can be the same thing. The Organization- This will be the overarching organization that ...
How do I update my administrator password?
There are two ways to update your administrator password. If you are able to log in with your current password and wish to update it, first log in to your admin account. Then, on the top right corner click the user icon, and a drop down menu will ...
Can other groups within our organization use the system as well?
Yes! Some of our clients, like schools, use us for theatre, music, dance, athletics, etc. Your organization can utilize the departments option to set up subgroups. This will allow them to set up events and have payments go to different locations, as ...
What is customer support email/phone number and where is it displayed?
The customer support email and phone number are provided to your customer so they can contact you for help with any questions they may have. This should be your organization's email and phone number, not the BookTix client help desk contact ...
How do I customize my site with my logo and colors?
There are two locations to customize your site: one within the department and one within the organization. To begin, log in to your administrator portal. If you are an organization admin, you will be able to customize the organization page. 1. In the ...