How do I turn off a date?

How do I turn off a date?

Like most of your date specific functions, turning off a date will be located within the date manager. To begin, log in to the administrator portal, and click GO TO DEPARTMENT, and navigate into your department hosting the event. 

1. Under the Box Office header in the left side bar (ticket icon), click EVENTS. 
2. Click EVENT MANAGER next to the event. 
3. From the Event Manager, click DATE MANAGER along the top bar. 
4. Click the date box of the date you wish to update. Within that date on the Date Information tab, click edit.
5. To turn off the date entirely (so it's no longer sellable) switch the Date Status from ACTIVE to INACTIVE. If you would like to be able to sell from the Point of Sale tool but don't want it available on the customer side, change the Public Status from PUBLIC to PRIVATE.




    • Related Articles

    • How do I postone my event?

      Postponing your event is easy on BookTix! Any tickets purchased for the initial dates will remain valid when you reschedule them. You will need to move the dates within the system to postpone your event, and can export your contact list so you can ...

    • How do we change the date or time?

      First, log in to your administrator portal, and access your department by clicking GO TO DEPARTMENT and navigating into the department that is hosting your event. Then, go to BOX OFFICE > EVENTS > EVENT MANAGER. From the Event Manager, click DATE ...

    • How do I edit my event or event dates?

      Many of your event based functions live within the Event Manager, including editing your event details or your event dates. First, log in to your administrator portal, and access your department by clicking GO TO DEPARTMENT and navigating into the ...

    • What is the difference between a show and a performance?

      A Show is your main event. Your performances are the individual dates and times of your show. For example the show is Guys and Dolls, the performance is Friday night. This can become confusing on a one night only event, but you would still have a ...

    • My event was cancelled/rescheduled, what do I do?

      Canceling an event means the event dates will not take place. Rescheduling an event means the dates will take place on a separate date and time. If your event is cancelled: You should notify your customers, then likely process refunds for their ...