Creating a Presale Access Code
⏱︎ 2 minutes
A Presale Access Code offers your customers special access to your sales, usually ahead of a public sale.
Creating the Presale
1. Log in and navigate to your department.
2. On the left side menu, go to Box Office Manager → PRESALES.
3. Click ADD NEW PRESALE.
4. Choose if you would like to make a One-Time Use Code, or a Multi Use Codes.
The difference between One Time Use and Multi Use Codes
One Time Use codes are unique code that would be assigned to an individual.
One Time Codes have two options:
Option A: It can be used multiple times, but only up to the event/item limit. For example: You want a limit of 10 tickets for each code, but you want your customer to be able to log in and buy 5 one day and 5 another. Once they’ve purchased 10 tickets in total, their code will no longer work.
Option B: It can be set for single use only, regardless of the event/item limit. For example: You want a limit of 10 tickets for each code, but your customer only has one chance to purchase using their code. Once they make that one purchase (up to your set limit), that code will no longer work.
Multi-Use codes are a generic, named code that can be used by more than one person. For example, You may have a code like "FriendsofCastAndCrew" that anyone in the cast and crew can give out to friends to be able to use.
5. Fill out the form based on the code type.
One Time Use Code
Multi-Use Code
One Time Use Code
Enter your Presale Details for a One-Time or Multi-use Code.
a. Title - The private name for this presale for you and your admins, which will not be visible to your customers.
b. Public Title - The public name which is visible by your customers when they enter the presale.
c. Description - Any additional details needed for the presale.
d. Public Status - Determines if the presale is active or inactive.
e. Public Start/End Times - The range of dates and times the presale is available.
f. Login Required - Requiring customers to login in order to use the presale, preventing customers from using the presale with multiple guest checkouts.
g. "Allow each code to be used more than once up to limit" - If this box is unchecked, the code can be used one time only, regardless of the event or item limit. If it's checked, the code can be used more than once, only up to the event or item limit.
Multi-Use Code
Enter your Presale Details for a One-Time or Multi-use Code.
a. Title - The private name for this presale for you and your admins, which will not be visible to your customers.
b. Public Title - The public name which is visible by your customers when they enter the presale.
c. Description - Any additional details needed for the presale.
d. Public Status - Determines if the presale is active or inactive.
e. Public Start/End Times - The range of dates and times the presale is available.
f. Login Required - Requiring customers to login in order to use the presale, preventing customers from using the presale with multiple guest checkouts.
6. Add Events, Items, and Packages.
a. Use the dropdown to select the event, item, or package needed.
b. Use the quantity to restrict the maximum unit that can be booked of each event/item/package (for example, if you set it to 4, the code will allow the customer to book 4 tickets to the event).
c. If you add multiple events/items/packages to your presale, you'll gain a MAX QUANTITY PER CART. This number will be the maximum ticket number that a customer can checkout with in their cart. (For example, if the code gives access to purchase 4 tickets, but you would like them to only buy 2 at a time, this number should be set to 2).
7. Create your Presale Code based on Type
One Time Use Code
Multi-use Code
One Time Use Code
a. click CREATE PRESALE.
b. From the View Presale page, click either IMPORT CUSTOM CODES VIA LIST, GENERATE RANDOM CODES or CREATE CODES VIA EMAIL LIST.
Import Custom Codes Via List will allow you upload a list of custom code names and email addresses of customers who are able to receive a code, and the system will automatically email them their presale access.
Generate Random Codes will allow you to create a bulk number of codes that you can give out separately.
Create Codes Via Email List will allow you to enter email addresses of customers who are able to receive a code, and the system will automatically email them their presale access.
c. Click CREATE, and your one time use codes are complete!
Multi-use Code
Next, name the code and set it's specifications.
- Code Name - What the customer will enter to gain access to the presale. For example: AddamsFamilyPresale.
- Max Uses Allowed - The number of times this code can be used overall, regardless of who uses it. For unlimited uses, leave blank.
- Max Uses per Account - The number of times this code can be used per each individual customers' login account (Note: does not include guest accounts). For unlimited uses, leave blank.
Click CREATE PRESALE, and you are finished with the presale code's creation.
Enabling the Presale Page
You must be an organization administrator to enable the presale page function. 1. Click the setting gear on the top right of the page, next to the question bubble and profile icons.
2. On the left side menu, go to Organization Settings → PROFILE AND SETTINGS.
3. Scroll down and look under ORGANIZATION SETTINGS.
4. Toggle the "Display "Access Presale" button on customer home page?" field to ON if you wish to have an Access Presale button on the home page and click update.
If not, customers will need to access the presale page by going to CLIENTID.booktix.com/presale !
5. Test your code before giving it out.
And you are set up to use Presale Access! Below is how it will appear on your customer site.
Related Articles
Discount Codes vs. Presale Access Codes
⏱︎ 30 seconds A discount code is a code entered by a customer at checkout for a specified discount on their purchase. May also be referred to as a coupon code or promo code. A presale access code (or a priority access code) is a code that enables a ...Multi Use Codes vs. One Time Use Codes
⏱︎ 30 seconds Both Presale Access and Discount Codes have two distribution styles - either Multi Use Codes or a Single Use Code. A One Time Use Code can only be used once by one customer, and then it will not work again. A Multi-Use Code can be used ...Early Access for Packages
⏱︎ 2 minutes Presale Codes on Packages A presale code on a package will let customers book a package before the general public, or can be a way to let customers book a private package. To set up the code: 1. Log in and navigate to your department. 2. ...Creating Discount Codes
⏱︎ 1 minute Discount codes are a way to offer a reduced price to your customers on things like tickets, packages, and items. 1. Log in and navigate to your department. 2. On the left side menu, go to Box Office Manager → DISCOUNTS. 3. Click ADD NEW ...How Discount Codes Affect Processing Fees
⏱︎ 30 Seconds When applying a discount code, the processing fee is not affected when the code is an amount off or a percent off. However if the discount is FREE, it also covers the processing fee, making the ticket entirely free to book. Reminder: ...