Holding and Unholding Seats
⏱︎ 2 minutes
Holding a seat means it is set aside by an administrator, and cannot be purchased by any customers. You can unhold a held seat to be released for public purchase, or added to a Point of Sale cart and sold by an administrator.
1. Log in and navigate to your department.
2. On the left side menu, go to Box Office Manager → EVENTS.
3. Click EVENT MANAGER next to your event.
4. Click DATE MANAGER along the top functions bar.
5. Click the date you would like to hold or unhold seats.
6. Click the Hold/Unhold Seats tab.
7. Select if you would like to hold seats, or unhold seats by map or by list.
If you do not have any seats held, you will only see the HOLD SEATS button.
Holding Reserved Seating Seats
Unholding Reserved Seating Seats - By Map
Unholding Reserved Seating Seats - By List
Holding/Unholding- General Admission
Hold/Unhold Seats in Bulk
Holding Reserved Seating Seats
a. Select the seat(s) you would like to hold.
b. Add an Hold Description (optional).
c. Click PLACE HOLDS.
Unholding Reserved Seating Seats - By Map
a. Select the seats you would like to unhold.
b. Click REMOVE HOLDS if you are just unholding the seats.
c. To sell the held seats in the Point of Sale Tool, check off ADD HELD SEATS..., then click REMOVE HOLDS.
If you've moved into the Point of Sale tool, place the transaction.
Unholding Reserved Seating Seats - By List
a. Check off the seats you would like to unhold.
b.Click REMOVE HOLDS if you are just unholding the seats.
c. To sell the held seats in the Point of Sale Tool, check off ADD HELD SEATS..., then click REMOVE HOLDS.
If you've moved into the Point of Sale tool, place the transaction.
Holding/Unholding- General Admission
If your show is strictly general admission you can choose a quantity of tickets to put on hold.
Select the QUANTITY you want to hold, add a description if you choose, then click PLACE HOLDS.
Tip: Click COPY TO ALL to copy your description to all tickets.
When you're ready to unhold tickets, you'll click UNHOLD SEATS BY LIST.
Check off the seats you'd like to unhold, then click REMOVE HOLDS.
Hold/Unhold Seats in Bulk
To hold or unhold multiple seats/rows at once, hold the shift key and click the row or seats on either end.
As long as the shift key is held, all the seats you choose will be selected. From there, you can change the status of the seats.
This can also be used for unholding multiple seats or rows that you need to put directly into a cart.
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