Do you charge a fee for reprints?
We don't charge you to reprint a ticket that someone purchased online, so if someone comes without their ticket, you can look up their order and print it for them to be scanned!
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Are there fees on refunds?
BookTix does NOT charge any additional fees to process a refund! The initial processing fee will still apply to the order, so if you choose to refund the customer in the entirety, that processing fee will be passed on to you. You can also choose to ...
How do I process a refund?
There are two types of refunds - a partial refund or a full refund. A full refund will refund the entirety of the order. A partial refund will allow you to refund a dollar amount off each line item. With both refund types, you can choose to keep or ...