BookTix Help Center | Knowledge Base for Event Ticketing, Box Office, Reports & More

Knowledge Base
Organization Settings
Search through articles that cover your account setup and financial management.
Department Settings
Learn about setting up Departments in your BookTix account.
Box Office
All about your online box office - learn how to setup your events, packages, items and donations, as well as creating up seating charts, discounts, and other tools.
Point of Sale
How to use the Point of Sale tool for processing transactions.
Customer Relationship Management
Manage your customer accounts and mailing lists.
Marketing & Fundraising
Promote your event and raise more funds! Here you'll find guides on setting up promo codes, integrating donation tools, and using built-in marketing features to increase visibility and drive engagement.
Reports
Learn about the different report options in your admin portal.
Ticket Buyer FAQs
FAQs for customers purchasing tickets on a BookTix online box office.
General BookTix FAQs
If you're interested in using BookTix, these general FAQs will help answer any questions you have about our system.
Setup Guides
All you need to know to start selling your event with BookTix.

Recent Articles
Sponsorships vs. Packages
⏱︎ 30 seconds Sponsorships and Packages use a similar internal set up, but function differently. Sponsorships Both Packages -offer tiered levels within the sponsorships, like "Bronze", "Silver", and "Gold", which can all offer differing items, ...
Sponsorship Benefits
⏱︎ 30 seconds Sponsorships are a sellable item that includes individual sponsorship levels (i.e. Gold, Silver, and Bronze), and can include a collection of items, tickets, and benefits. Benefits are used to add value to a package or sponsorship. This ...
Understanding Customer Orders
⏱︎ 1 minute Customer orders are the collection of items purchased by a customer, either from the online box office, or sold through the point of sale tool. They contain a lot of information that this article will break down. Order Details Shows the ...
Tiered Pricing Options
⏱︎ 1 minute Tiered pricing is a way to charge different amounts for tickets to your event. There are a few ways to do tiered pricing. By Ticket Type This set up offers different prices regardless of where a customer is sitting. For example, you could ...
Paper and E-Tickets
⏱︎ 1 minute When a customer purchases a ticket or when you sell a ticket in the point of sale tool, a unique QR code is created for that specific ticket. That QR code then can be presented in various ways - when a customer purchases, they'll see an ...

Popular Articles
Closing Sales
⏱︎ 3 minutes You need to close sales in order to get paid. Once closed, you will not be able to issue refunds or exchanges on that event or line item. Event Sales Packages, Items, Donation Campaigns, or Sponsorships Sales Event Sales 1. Log in and ...
Opening Sales
⏱︎ 3 minutes Opening sales requires two steps - confirming the event and setting it to public. BookTix doesn't require that sales open at a set time prior to your event, you can choose the best time to open sales for your organization. Once you open ...
How do I purchase a ticket?
⏱︎ 2 minutes <br> Reserved Seating: 1:19-1:48 General Admission: 1:48-2:10 1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. Log in to your existing account, create a login account, ...
How do I get a refund or exchange my tickets?
⏱︎ 30 seconds Each organization will maintain their own refund or exchange policy, so you will need to contact the organization directly. You can find their contact information listed at the bottom of the box office website. In some cases, ...
How do I create an account?
⏱︎ 1 minute Creating an account will allow you to view all your tickets, items, packages, and donations placed for the organization in one location. Some organizations may allow a guest checkout option, though many opt to have all customers make an ...

Knowledge Base