BookTix Help Center | Knowledge Base for Event Ticketing, Box Office, Reports & More

Knowledge Base
Organization Settings
Search through articles that cover your account setup and financial management.
Department Settings
Learn about setting up Departments in your BookTix account.
Box Office
All about your online box office - learn how to setup your events, packages, items and donations, as well as creating up seating charts, discounts, and other tools.
Point of Sale
How to use the Point of Sale tool for processing transactions.
Customer Relationship Management
Manage your customer accounts and mailing lists.
Marketing & Fundraising
Promote your event and raise more funds! Here you'll find guides on setting up promo codes, integrating donation tools, and using built-in marketing features to increase visibility and drive engagement.
Reports
Learn about the different report options in your admin portal.
Ticket Buyer FAQs
FAQs for customers purchasing tickets on a BookTix online box office.
General BookTix FAQs
If you're interested in using BookTix, these general FAQs will help answer any questions you have about our system.
Setup Guides
All you need to know to start selling your event with BookTix.

Recent Articles
Duplicating Your Event
⏱︎ 1 minute Duplicating your event is a way to transfer over all the details from your first iteration of said event. You will need to review the previous event details and choose new dates and times. Any event - closed or not - can be duplicated. 1. ...
Setting Up an Event using the TRW Show Builder
⏱︎ 3 minutes The TRW Show Builder lets you autofill information from TRW for your event. In order to sell tickets using the TRW Show Builder, you will need to set up a new event. 1. Log in and navigate to your department. 2. Set up any ticket plans, ...
Creating a Customer Notice
⏱︎ 1 minute A customer notice is an alert you can create at the top of your online box office. An alert can be added at the Organization Level or at the Department Level. Creating a Customer Notice Uses for a Customer Notice: You have a specific ...
Recent Feature Releases
Coming Soon! Cart Upsells Offer specific suggestions for customers to purchase at the time of checkout. 2026 Directed Donations A way to collect donations into specific funds - think like a wedding registry - where you can add multiple items to which ...
About Refunds and Exchanges
⏱︎ 30 seconds Each organization (ie, you!) will create their own policies around refunds and exchanges, and the administrators will be the ones to handle these. Our customer success team here at BookTix can assist with questions, but ...

Popular Articles
Closing Sales
⏱︎ 3 minutes You need to close sales in order to get paid. Once closed, you will not be able to issue refunds or exchanges on that event or line item. Event Sales Packages, Items, Donation Campaigns, or Sponsorships Sales Event Sales 1. Log in and ...
Opening Sales
⏱︎ 3 minutes Opening sales requires two steps - confirming the event and setting it to public. BookTix doesn't require that sales open at a set time prior to your event, you can choose the best time to open sales for your organization. Once you open ...
How do I get a refund or exchange my tickets?
⏱︎ 30 seconds Each organization will maintain their own refund or exchange policy, so you will need to contact the organization directly. You can find their contact information listed at the bottom of the box office website.
How do I purchase a ticket?
⏱︎ 2 minutes <br> Reserved Seating: 1:19-1:48 General Admission: 1:48-2:10 1. Go to the customer site of the organization for which you are purchasing (for example, demo.booktix.com). 2. Log in to your existing account, create a login account, ...
How to Prep your List for the Email Marketing Tool
⏱︎ 1 minute The Email Marketing Tool lets you create and send custom email campaigns, design customized layouts, and track performance with built-in analytics, all from within your BookTix account. Get Ready to Upload If you have a list of your ...

Knowledge Base